Retail Operation Manager

UAP Inc.; Toronto; On-site; CAD 69,000 - 87,000; Full time

Job summary

A leading automotive parts company is seeking a Retail Operations Manager in Ontario. This role involves optimizing store operations, driving sales performance, and ensuring customer service excellence. Candidates should have at least 5 years of retail management experience with a focus on leadership and team collaboration. Ongoing training and competitive benefits are offered. If you're passionate about enhancing customer experiences and team development, we want to hear from you.

Benefits

Competitive salary

Attractive benefits

Ongoing training

Qualifications

• Minimum of 5 years of progressive experience in the retail industry.
• Previous experience as a District Manager and/or Store Manager is a strong asset.
• Demonstrated ability to work independently and build collaborative partnerships.

Responsibilities

• Ensure store procedures are followed to maintain inventory hygiene.
• Communicate monthly regarding events, promotions, and program rollouts.
• Oversee showroom standards and in-store merchandising efforts.

Skills

Retail Management

Customer Service Excellence

Team Leadership

Strong Communication Skills

Sales Performance Focus

Education

University or College degree in Marketing or Business Administration

Tools

Microsoft Office Suite

Job description

• Compensation: CAD 69200 - CAD 86500 - yearly

Company Description

Be part of a community of authentic, proud and trusted people
At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada.

If the hat fits, we’d be proud to have you wear it! Send us your resume and join a people-centric company with a reputation of excellence.

Job Description

We are seeking a Retail Operations Manager located in Ontario.

We offer a competitive salary along with a range of attractive benefits and company discounts. Additionally, we provide ongoing training throughout your career to support and guide your professional development.

Reporting to the Marketing and Store Experience Manager, the Retail Operations Manager will partner with Corporate and regional leadership to optimize store operations and ensure a consistent, best-in-class customer experience. They will promote a unified team culture, coach store teams on supporting a dual-format business, and drive sales and KPI performance through strong leadership and a focus on exceptional customer service.

Your main responsibilities:

• Ensure store procedures are consistently followed to maintain inventory hygiene, including management of backorders, class returns, overstock, and non-listed items
• Provide monthly communication regarding upcoming events, promotions, and program rollouts
• Validate and selects best planograms to support business development and sales growth in each store
• Oversee the development and execution of plans to maintain showroom standards across all stores in the territory
• Promote and reinforce customer service excellence and selling skills, focusing on customer engagement, add-on sales, solution selling, and increasing average SKUs per transaction
• Lead in-store renovation projects and openings for NAPA Corporate Stores
• Lead in-store merchandising efforts, including stack outs, end caps, side wings, clip strips, impulse zones, point-of-sale materials, promotional pricing, and shelf-facing standard

Qualifications

To join our team, you need, among other things:

• Minimum of 5 years of progressive experience in the retail industry, with previous experience as a District Manager and/or Store Manager considered a strong asset
• University or College degree in Marketing, Business Administration, or a related field
• Proficient in Microsoft Office Suite
• Demonstrated ability to work independently while building and maintaining strong collaborative partnerships
• Ability to build effective relationships through open communication, sharing ideas, supporting team decisions, and focusing on issues rather than individuals
• Ability to travel frequently throughout Ontario

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.