Restoration - Water/Fire/Content Co Manager

PuroClean; Town of Sylvan Lake; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player in emergency property restoration is looking for a dedicated Operations Manager to lead production teams and enhance customer satisfaction. This role emphasizes servant leadership and teamwork, ensuring that all operations align with company standards. The ideal candidate will be skilled in multitasking, possess strong leadership capabilities, and be committed to personal development. Join a culture that values flexibility, competitive wages, and the opportunity to make a difference in the community during challenging times. This is your chance to be part of a winning team that prioritizes service excellence and community support.

Benefits

Flexible Scheduling

Aggressive Competitive Wages

Paid Training for Career Advancement

Opportunity to Help People in Times of Need

Qualifications

• Strong leadership and team-building skills are essential for this role.
• Ability to multitask and maintain attention to detail under pressure.

Responsibilities

• Manage production operations and ensure jobs meet company standards.
• Oversee customer satisfaction and handle complaints effectively.
• Maintain clear communication with staff and manage relationships.

Skills

Leadership Skills

Multitasking

Attention to Detail

Communication Skills

Organizational Skills

Job description

Restoration - Water/Fire/Content Co Manager

Full Time • Sylvan Lake

Operations Manager

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description:

With a ‘One Team’ mentality, manage production operations, ensuring jobs are completed according to PuroClean production processes and procedures. Manage all aspects of Franchise production. Keep owner or General Manager updated on production. Manage and improve customer satisfaction, including the resolution of customer complaints. Production processes are performed according to guidelines. Documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Both internal and external communications are timely and effective. Jobs are completed, either meeting or exceeding customer expectations. Production division annual initiatives are completed effectively. A PuroClean Operations Manager takes pride in going above and beyond customer expectations in their times of need by providing a world-class level of service which sets us apart from our competitors in the industry.

Responsibilities:

• Managing Customer and client satisfaction and representing and improving brand operations
• Networking and building relationships with partners and Centers of Influence
• Assigning jobs, managing production teams while overseeing scheduling, completion of work orders and assuming role of production manager as needed
• In-house Human Resources management, overseeing all aspects of safety and health requirements and daily office management.
• Overseeing status of small and large-loss jobs and communicating processes with management and ownership.
• Maintaining inventory for equipment, vehicles and facilities related maintenance. ‘personal ownership’
• Ensure clear communication with entire staff, ability to manage relationships.

Qualifications:

• Focus on personal development, team building, and leadership skills is essential
• Attention to detail, aptitude for multitasking and calm under pressure
• Aptitude with record keeping, easily accessing information and communicating ‘the message’
• Awareness and respect for safety, using care and caution with teammates and customers
• Strength with multitasking and handling deadlines, organizational and leadership skills
• Ability to learn quickly and flexible with change and professional challenges
• Learn and develop new professional skills in a fast-paced environment
• Serve your community in their time of need. ‘Servant Based Leadership’
• Be a part of a winning team with the ‘One Team’ mentality. We serve together

Culture is very important to us. We want to make sure that we are the right fit for YOU!

Apply today and join our Winning TEAM.

“We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership”

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.

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At PuroClean We Provide:

• Flexible Scheduling
• Aggressive Competitive Wages
• Paid Training for Career Advancement
• Opportunity to Help People in Times of Need