Restaurant General Manager

SSP America; Kelowna; On-site; CAD 65,000 - 75,000; Full time

Job summary

A leading restaurant management company is seeking a Restaurant General Manager to oversee operations at Kelowna Airport. The role involves managing a high-performing team, ensuring exceptional guest experiences, and maintaining operational excellence. Ideal candidates have at least 3 years of relevant experience, strong leadership skills, and effective communication abilities. This position offers competitive pay, comprehensive benefits, and career advancement opportunities within a dynamic environment.

Benefits

Quarterly Bonus Opportunities

RRSP with company match

Medical, Dental, Vision, Life Insurance

Paid Time Off

Employee Parking

Career development opportunities

Qualifications

• Minimum 3 years of Restaurant General Manager experience in a full-service environment.
• Experience managing P&L responsibility is required.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee restaurant operations at Kelowna Airport.
• Manage and develop a high-performing team.
• Ensure adherence to company policies and safety standards.

Skills

Leadership skills

Conflict management

Effective communication

Organizational skills

Education

Bachelor’s or Associate degree preferred

Tools

MS Office Suite

Point-of-Sale (POS) systems

Job description

Join Our Team as a Restaurant General Manager in a dynamic airport environment!

• $65,000 - $75,000 / year
• Quarterly Bonus Opportunities + Annual Super Bonus
• RRSP with company match
• Medical, Dental, Vision, Life Insurance Plans
• Cell Phone Allowance
• Paid Time Off
• Employee Parking
• Career development and advancement opportunities in a fast-paced, dynamic airport environment.

As a Restaurant General Manager, you’ll lead the way in delivering exceptional guest experiences. This position reports to the Operations Manager and plays a key role in ensuring a seamless and enjoyable dining experience for travelers.

What You'll Do

• Overseeing full-service and/or quick-service restaurant operations at Kelowna (YLW) Airport.
• Managing and developing a high-performing team through effective training and coaching.
• Ensuring outstanding hospitality, sanitation, safety, and adherence to all company policies.
• Driving operational excellence by managing food and labor costs, maintaining shared P&L accountability, and running efficient shifts.
• Upholding company values while fostering a culture of collaboration and growth.

What You Bring

• Experience: Minimum 3 years of Restaurant General Manager level experience in a full-service w/bar environment required, including P&L responsibility. Franchise experience is a plus.
• Technical Proficiency: Familiarity with MS Office Suite (Word, Excel, PowerPoint) and Point-of-Sale (POS) systems.
• Education: Bachelor’s or Associate degree preferred (or equivalent coursework).
• Industry Knowledge: Experience in full-service restaurants is required.
• Leadership Skills: Proven ability to manage conflicts, resolve challenges, and inspire teams in a fast-paced environment.
• Communication: Excellent verbal and written communication skills, including presenting to diverse audiences.
• Organizational Savvy: Ability to prioritize tasks effectively while maintaining a focus on business goals and customer satisfaction.

Why Join Us?

• Exciting Work Environment: Be part of a high-energy, fast-paced airport setting.
• Career Growth: SSP America is one of the world’s largest restaurant operators, offering ample opportunities for advancement.
• Comprehensive Benefits: Health, Dental, Vision, Life Insurance, Paid Time Off, RRSP matching, and Employee Assistance Program.

Ready to Apply?

If you're ready to lead in a fast-paced, high-volume environment and make your mark, we want to hear from you!

Additional Statements

This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government‑issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at:
https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance

Required

SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required.