Responsable de l’expérience client

McDonald's Canada; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A popular fast-food chain in Peel Region, Mississauga seeks a Guest Experience Leader to enhance guest interactions and lead the team in delivering exceptional service. Ideal candidates possess strong people skills, experience in customer service, and a passion for creating welcoming environments. This role offers growth opportunities and a flexible schedule for work-life balance.

Benefits

Flexible schedule

Access to education and skills development

Discounts and incentives

Inclusive workplace

Qualifications

• Previous experience in food service or retail as a barista, server, or cashier is appreciated.
• Trustworthiness and joy in building connections with guests is essential.
• A people-person attitude and the ability to handle guest experiences positively.

Responsibilities

• Anticipate guest needs and provide proactive care.
• Inspire and guide team members to deliver exceptional guest experiences.
• Connect with guests and answer questions about food and the brand.
• Model calmness and fairness in various guest situations.
• Create an inviting atmosphere that builds relationships with guests.

Skills

Customer service

Team support

Communication

Detail-oriented

Job description

Guest Experience Leader

We are more than just your local restaurant. We are a collection of hardworking small-business owners.

Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities?

The starting hourly wage is $16.70

Our offer

Working with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:

• Access to education and skills development opportunities that take you further
• A total rewards package that includes discounts, incentives, and recognition perks
• Flexible schedule that suits your needs
• A safe, respectful and inclusive workplace
• Bring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit our restaurants every day

The job

We are sure that you have an idea about what working with us is like, but just in case here are some of the highlights on what your job will entail:

• Showcasing your passion for people by anticipating guest needs and providing a bit of surprise and delight by taking a proactive approach to caring for them.
• Inspiring, supporting, and guiding your team to deliver a guest experience that blurs the line between restaurants and quick service restaurants.
• Connecting with guests and answering their questions about our food and our brand, and making them feel valued at all touchpoints.
• Being a model of calm and fairness with guest experiences and handling various situations with composure and positivity.
• Making McDonald’s about more than just our awesome, crave-worthy food. To make it an experience that delights and builds a strong relationship with our guests.

Your vibe and experience

While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always helpful and appreciated, what is most important is who you are.

You are trustworthy and have trust in others. You find joy in the details and believe good quality is what keeps guests coming back. You understand that service is about making a connection. A smile, an extra hand, even an empathetic nod can make all the difference in someone’s day. It’s genuine, and it’s at your core. You’re a people person through and through. Making someone’s day better, makes your day better.

About us

In 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald’s history. In 1967, the first McDonald’s Canada opened in Richmond, B.C. and we’ve been growing with our communities and serving quality food at great a value ever since. Today, McDonald’s Canada is proud to be one of the world’s leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees.

McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.