Residential Care Worker

The Salvation Army; Hamilton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community support organization in Hamilton is seeking a Residential Care Worker to assist residents with daily routines and monitor activities. The ideal candidate will have a high school diploma and strong communication skills, with experience in social services being an asset. This position requires the ability to work under pressure in a residential environment during 12-hour shifts. Compensation ranges from BD$17.13 to BD$20.08, depending on experience and qualifications.

Benefits

Reasonable accommodation upon request

Competitive salary

Qualifications

• Good written and verbal communication skills are essential.
• Must have an understanding of professional boundaries.
• Experience with frontline social service work is an asset.

Responsibilities

• Assist residents with daily routines and monitor activities.
• Ensure safety and security of residents.
• Interact effectively with staff, residents, and community members.

Skills

Integrity and confidentiality

Communication skills

Problem-solving skills

Teamwork

Education

High school graduate

CPR and First Aid certification

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose

To assist Residents with daily routines, some domestic duties and monitoring of client activities with sensitivity to goals, purpose and mission of The Salvation Army.

Please note that this role is for Hamilton, Bermuda.

Accountabilities

• The incumbent may perform all, some, or similar range of duties.
• The safety and protection of all residents/clients/guest within the Harbour Light.
• To interact with support staff, administration, and the counseling team.
• Recognize and use building safety alarms, panic buttons, door security as required.
• Make and document regular room checks, client counts, general monitoring.
• Oversight of the Harbour Light building.
• Ensure Residents attend internal and external meetings.
• Escort and supervise Residents for external activities, events, functions etc.
• Support Residents/facility throughout entirety of shift.
• Performs other work‑related duties as assigned.

Rationale for the Residential Care Worker Designation

The description of a Residential Care Worker was adopted in December 2001 to allow employees to focus on the role and expectation of position more adequately in working with residents. The Residential Care Worker is considered as part of the “Caring Team”… the disciplining of clients must be seen as assisting them in their recovery program - not as policemen or security guard.

CRITICAL RELATIONSHIP MANAGEMENT

• Communicate with guests/clients of Harbour Light.
• Communicate with other staff and volunteers in the building.

Governance

Boards and Councils: None

Internal: Clients in the Harbour Light, all staff, and volunteers in the building.

External: Might have to communicate with community members, community groups/organizations, police, and agencies.

MANAGERIAL/Technical Leadership RESPONSIBILITY

• Reports directly to: Immediate Supervisor.
• Direct reports for this position: N/A.
• May show others how to perform certain procedures.

FINANCIAL AND MATERIALS MANAGEMENT

• The incumbent is involved in some financial transactions in accordance with the standards of the Salvation Army policies.
• The incumbent may make small program purchases under the authority of their Immediate supervisor.
• The incumbent has no input into the annual budget.
• Any funds that are handed into the program for either a donation or resident/client must be documented in the logbook, sealed in an envelope, signed, and then placed in the mailbox on the interior office door.

WORKING CONDITIONS

• The incumbent’s work environment is typically in a residential setting.
• Accommodations such as isolation, dealing with angry people and verbal abuse, abusive people, work schedule affecting lifestyle, exposure to bodily fluids and waste, exposure to drugs and alcohol.
• Travel locally may be required. Experience moderate physical exertion causing fatigue, may be required to lift up to 30 pounds.
• Performance requires continuously monitoring the environment, frequently interacting with clients, attentive listening, and moderate attention when recording information.

Physical Effort/Dexterity and Concentration Required

• Must be in good health and be physically and mentally able to carry out the assigned duties in the working environment.
• Must have the ability to confront clients with the truth while rendering support and understanding, balancing enforcing rules and firmness with compassion.
• Must be well groomed, demonstrate a high degree of personal hygiene and adhere to required dress code. Hair and beards must be clean and suitably controlled or covered.
• Must speak and understand English competently, and understand written and oral instructions.
• Must communicate effectively, possess good interpersonal skills with tact, courtesy and patience with clients, residents, staff, visitors, and volunteers.
• Must be aware of and support the mission statement of the Salvation Army, inclusive of the local ministry unit commitment statement. Must adhere to Code of Ethics, respecting spiritual beliefs and philosophy of service to others.
• Must ensure all information about a client, resident, staff‑member, visitor or volunteer and/or the centre is strictly confidential.
• Must display positive behaviour toward the less fortunate, residents or clients with substance abuse or mental health challenges.

Exposure to Hazards

• Physical attacks by others.
• Exposure to infectious diseases.
• Exposure to bodily fluids.
• Sharp objects.
• Other potentially dangerous situations.

Precautionary Measures

• Universal Precautions.
• Immunization for Hepatitis B.
• Vaccination against Tuberculosis.
• Current Certification in First Aid/CPR.
• Criminal Police Investigation Check.
• Non‑violent crisis intervention training.

Working Hours

12‑hour shifts with the expectation to manage emergency and crisis situations.

Shifts: 7:00 pm to 7:00 am and/or 7:00 am to 7:00 pm inclusive of Public Holidays.

Education, Qualifications and Certifications

• A high‑school graduate with fair administrative, organizational, written, and verbal communication skills.
• Alternative education and experience may be considered.
• Ability and willingness to undergo applicable screening and background checks satisfactory to The Salvation Army, at its discretion.
• Must possess (or be working toward) an intermediate driver’s license with Community Service Certification.
• CPR, First Aid and Non‑violent Crisis Training or willingness to complete once hired.
• Experience in the social related field would be an asset.
• WHMIS training.
• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Experience and Skilled Knowledge Requirements

• Up to one year of related experience, including experience with frontline work in a social service setting.

Skills and Capabilities

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Good verbal and non‑verbal communication skills.
• Strong understanding of professional boundaries when working with a vulnerable population.
• Patience and ability to de‑escalate situations.
• Strong service ethic and a friendly disposition with the public.
• Adaptability to change and frequent interruptions.
• Team‑oriented and able to take initiative.
• Willingness to work with people from diverse cultural backgrounds.
• Computer literate.
• Problem‑solving skills.
• Team player.
• Organized and attentive to details.

Compensation

The target hiring range for this position is BD$17.13 to BD$20.08 with a maximum of BD$24.10. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Accommodation

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.