Resident Manager – LIVE IN

Hollyburn Properties; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A property management company in Vancouver is seeking a dynamic Resident Manager to oversee Nicola Place. This role requires excellent customer service skills and the ability to handle the rental and maintenance processes for the building while living on-site. Responsibilities include managing tenant inquiries, conducting regular inspections, and ensuring the property is secure and well-maintained. Candidates should have experience in building management or a similar field, strong knowledge of the Residential Tenancy Act, and the ability to perform physical tasks. Competitive wages and great benefits are offered.

Benefits

Extended Benefits for Team Member & Family

Employee & Family Assistance Program

Matching RSP Program

Educational Assistance

Free Two Bedroom Suite Accommodation

Qualifications

• Minimum 2 years of experience in housekeeping, maintenance or building management.
• Strong knowledge of the Residential Tenancy Act.
• Ability to perform physical tasks and lift up to 50 lbs.

Responsibilities

• Manage tenant inquiries and enforce the Residential Tenancy Act.
• Supervise building security and maintenance.
• Prepare vacant suites for new tenants.

Skills

Housekeeping experience

Building Management experience

Attention to detail

English language proficiency

Customer service skills

Job description

We are actively looking for a dynamic Resident Manager to live on-site and manage Nicola Place located at 1288 Nicola Place in Vancouver. This is a lovely building in the West End , 103 units on 16 floors.

The Resident Manager ensures excellent and responsive service to Resident requests, and provides a clean, well-maintained and secure building.

What’s in it for You ?

Hollyburn Properties offers competitive wages and great benefits including ;

• Extended Benefits for Team Member & Family (Medical, Dental, Vision) – 100% premiums paid by Hollyburn
• Employee & Family Assistance Program
• Matching RSP Program
• Educational Assistance
• Free Two Bedroom Suite Accommodation (Taxable Rent Benefit ) – No Pets

Key Duties & Responsibilities

• Enforces the provisions of the Residential Tenancy Act.
• Responds to tenant inquiries in keeping with the Company Mission to provide exceptional customer service.
• Supervises the building, including common areas, to ensure security and safety of all tenants, the employees and agents of Hollyburn. Oversees the Building Emergency Response Plan and conducts monthly tests of emergency generators and fire alarm systems.
• Manages the rental process for tenants including all required paper work for the rental of suites, parking and / or storage lockers. Facilitates credit and reference checks for prospective tenants.
• Creates move-in and move-out reports for each tenant using the Condition Inspection Report.
• Manages all building maintenance requirements to the highest standards. This includes cleaning all common areas, supervising contractors and logging work performed, and conducting minor repairs as necessary. Regularly conducts building inspections and makes recommendations for preventative maintenance. Notifies management concerning need for major repairs.
• Keeps proper books and accounts for the Building as per accounting requirements, attends to the collection and safe deposit of all rent monies and other amounts receivable from tenants.
• Prepares vacant suites for new tenants by completing necessary repairs, upgrades and/or cleaning.

Qualifications

• Must be able to live on-site
• Ideally minimum of 2 years of related experience in Housekeeping, Maintenance or Building Management
• Experience with painting & maintenance repairs is an asset
• Strong working knowledge of the Residential Tenancy Act
• Presentation and sales skills are necessary to market suites to prospective tenants.
• Attention to detail and accuracy, even as priorities change and urgencies intervene.
• Experience working safely with cleaning and other chemicals used in building operations.
• Ability to be flexible and self-motivated and to take initiative.
• Ability to work a varied schedule including evenings and weekends.
• Must be a Resident of Canada or possess the appropriate documentation to legally work in Canada. All documentation must be current.
• A valid driver’s licence and access to a vehicle would be an asset.
• Must have good understanding of the English language. This includes both written and verbal communication.
• Be physically able to carry out all necessary duties. Must be physically able to Lift, push, pull, carry up to 25-50 lb

If you meet the requirements and are interested, please submit your resume and salary expectations to [e-mail]

We thank all applicants who apply, but only those who are qualified may be contacted.