Resident Manager

Edison Properties Winnipeg; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A property management company in Winnipeg is seeking a Resident Manager to oversee daily operations and tenant relationships at their properties. Responsibilities include promoting the properties to prospective tenants, managing tenant relationships, and ensuring cleanliness and safety standards are met. Candidates should have a high school diploma and preferred experience in customer service or property management. The role offers a friendly work environment with competitive benefits.

Benefits

100% employer-paid health and dental benefits

Group DPSP/RRSP matching program

Healthcare spending account

Qualifications

• Preferred 3 years’ experience in customer service or property management.
• Knowledge of the Residential Tenancy Act.
• Clear Criminal Records Check and Vulnerable Sector Check required.

Responsibilities

• Oversee daily operations and administration of properties.
• Promote properties to prospective tenants.
• Manage tenant relationships and collect rents.

Skills

Customer service

Property management

Leadership

Communication

Education

High School Graduate or Equivalent

Tools

Word

Excel

Yardi

Job description

Edison Properties is a property management company that has been in business for over 50 years providing apartments for rent ranging from cozy and comfortable bachelor apartments to luxurious penthouse suites in the Winnipeg market. We have a strong belief in giving back to our community and take pride in providing quality customer service based on a foundation of integrity and fairnessp>

Job Summary

The Resident Manager oversees the daily operation and administration of designated properties and/or acts as a Floating Manager looking after different properties of the company as per the need basis, ensuring occupancy levels; cleanliness and safety standards are met. They are the primary liaison between the tenants and the Property Managers and Maintenance staff. They also promote the Edison properties to prospective tenants by showing suites, advising of amenities and proactively addressing their questions and concerns. Resident Managers are required to live on site and be available for an on-call schedule.

Main Responsibilities

Minimize vacancies

• Promote the property to potential tenants
• Represent Edison Properties in the leasing process
• Conduct background investigations and finalize lease agreements.
• Manage the potential tenant relationship

Tenant Relationship Management

• Daily administration and operation of the designated properties
• Records related to tenancy such as parking, incidents, maintenance etc.
• Collection of rents including current tenant delinquent accounts
• Completion of incoming and outgoing Condition Reports ensuring proper charges for cleaning/repairs are listed and completed.
• Enforce Rules and Regulations as per Edison Properties House Rules and the Rental Tenancy Branch (RTB).

Cleanliness and maintenance of the property

• Liaison between the tenant and the maintenance team to ensure work is requested appropriately and follows up to ensure completeness.
• Development and implementation of schedules and procedures for cleanliness and safety inspections.
• Coordination of outside work such as cleaning or snow removal. Responsible for caretaking tasks when caretaker are not on duty or when they are on call.
• Purchasing of supplies and equipment for Caretaker of property.
• Ensures all parties including themselves, adhere to health and safety standards and promotes a healthy and safe work environment.

Management & Leadership

• Provides day-to-day leadership to team including hiring, training, coaching, mentoring, performance management (including discipline) to employee reports.
• Schedules staff including on call duties and overtime if required.

Job Requirements

• High School Graduate or Equivalent
• Preferred 3 years’ experience within the customer service area of hospitality or property management field at a supervisor level.
• Knowledge of the Residential Tenancy Act.
• Clear Criminal Records Check and Vulnerable Sector Check must be maintained.
• Working knowledge of Word, Excel and Yardi (or other property management system).
• Required to wear personal protective equipment such as hard hats, boots or gloves when performing some tasks such as emptying waste containers.
• Position may require time commitments outside normal hours of work to accommodate resident situations or to show suites to prospective tenants. On call is required as scheduled.
• Hours of work: 8:00 am – 12 noon and 2:00 – 5:00 pm

We recognize that employee satisfaction is integral to the company’s success and offer a friendly and positive work environment along with a competitive compensation and benefits program that includes 100% employer-paid health and dental group benefits, a group DPSP/RRSP matching program, and a health care spending account. We want work to be a source of pride and personal fulfillment for our staff as they contribute to our joint success!

We are an equal opportunity employer and are committed to providing accommodation in accordance with applicable human rights legislation. If you require accommodation during the recruitment process, please advise us and we will respond to it in due course.

We thank all applicants, but only those chosen for an interview will be contacted.