Residence Steward

University of Toronto; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A prominent Canadian university is seeking a Residence Steward in Toronto. This role oversees front desk operations and supports residents at Innis College. Ideal candidates will have customer service experience and strong organizational skills. The position includes opportunities for leadership and engagement within the student community. Salary ranges from $50,314 to $64,345 annually, with a full-time commitment required.

Qualifications

• 2 years of relevant experience in a residence environment.
• Experience with direct customer service.
• Experience overseeing casual staff and scheduling.

Responsibilities

• Oversee residence front desk operation.
• Assist residents with inquiries.
• Manage scheduling for front desk staff.

Skills

Customer service

Organization

Problem solving

Communication

Time management

Education

High School Diploma or equivalent experience

Tools

Excel

Word

Outlook

StarRez

Salto

Job description

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Date Posted: 11/27/2025
Req ID: 46211
Faculty/Division: Innis College
Department: Innis College
Campus: St. George (Downtown Toronto)
Position Number: 00058924

Description:

About us

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary canters, institutes and programs. We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Found in 1964, Innis College provides an informal home to about 2,200 undergraduate students within the Faculty of Arts & Science at the University of Toronto. We deeply value student involvement and leadership, taking pride in being the only undergraduate college on campus that ensures equal representation of faculty, staff, and students on all College governance bodies. We focus on establishing leadership skills in our students, while remaining attentive and responsive to all ideas and concerns. At Innis, we create a strong sense of shared purpose and community.

Your opportunity

Under the general direction of the Assistant Dean, Administration & Operations, the Residence Steward oversees the operation of the residence front desk and indirectly supervises the Front Desk Porter team. As part of the Innis Residence team in the Office of the Dean of Students, the Residence Steward is holds an important student-facing position and acts as a first-point of contact for Innis College residents and students at the Innis Residence Front Desk. Responsibilities include greeting residents, students, and visitors, transferring telephone calls, processing mail and parcels, monitoring building access, issuing keys and equipment, and other reception duties. Additionally, the Residence Steward is responsible for supporting key residence operations, including scheduling other front desk staff, reviewing key and equipment audits, ordering supplies, responding to email inquiries, and supporting semesterly transitions of fall/winter students and summer guests.

Your responsibilities will include:

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Checking residence database to confirm resident identification
• Updating and maintaining front desk porter's manual
• Applying established standards to control the distribution of access to designated University spaces
• Performing routine building checks
• Liaising with facilities or caretaking staff to facilitate resolution of building issues
• Directing the activities of casual staff

Essential Qualifications

• High School Diploma or acceptable combination of equivalent experience.
• Experience with two (2) years recent and relevant experience working in a residence environment, preferably with direct experience working with a diverse group of students.
• Experience providing front facing customer service
• Experience coordinating the collection and issuing of keys
• Experience with maintaining and updating logs through out the working day
• Experience with recruitment, and training of casual staff and/or student staff
• Experience directing activities of casual staff and/or student staff
• Experience coordinating staff schedules to ensure proper coverage
• Experience with a reservation/residence database
• Demonstrated strong organizational and time-management skills, with the ability to adapt to new and changing priorities
• Demonstrated strong customer service skills with experience promoting equity, diversity and inclusion in the workplace
• Excellent problem solving skills
• Excellent oral and written communication skills
• Intermediate skills with Excel, Word and Outlook
• Proven ability to work independently

Assets (Nonessential)

• Familiarity with StarRez , Salto
• Familiarity with UofT & Faculty of Arts & Science

To be successful in this role you will be:

• Accountable
• Intuitive
• Motivated self-learner
• Multi-tasker
• Organized
• Responsible

Closing Date: 12/05/2025, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Continuing

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 04 -- $50,314. with an annual step progression to a maximum of $64,345. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Student Services

Recruiter: Jessica Halteh

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail].