Residence Services Desk Attendant Night Auditor

Mashreq Bank; Eastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hospitality services provider is looking for a Residence Services Desk Attendant – Night Auditor for their night operations team. The successful candidate will ensure guest support, perform nightly audits, and maintain a secure environment during overnight hours. A passion for customer service and attention to detail are key. Competitive hourly wage and benefits available.

Benefits

Competitive hourly wage

Health, dental, and vision insurance

Paid time off and holidays

Career development opportunities

Qualifications

• Experience in customer service or front desk role for at least 1-2 years.
• Previous night audit or overnight shift experience is a plus.

Responsibilities

• Greet and assist residents, guests, and visitors with professionalism.
• Handle check-ins, check-outs, and general inquiries during night hours.
• Perform nightly audit procedures and report generation.
• Monitor security systems and conduct routine safety checks.
• Manage emergency situations calmly.

Skills

Customer service orientation

Attention to detail

Communication skills

Multitasking

Education

High school diploma or equivalent

Associate or bachelor's degree in hospitality

Tools

Microsoft Office Suite

Property management or booking systems

Job description

Job Summary

The Elite Job is seeking a dedicated and dependable Residence Services Desk Attendant – Night Auditor to join our night operations team. This role is pivotal in ensuring the smooth and secure running of our residence services during overnight hours. The successful candidate will be responsible for front desk operations, guest support, nightly audits, and ensuring the comfort and safety of all residents. If you have a passion for customer service, an eye for detail, and the ability to work independently at night, we want to hear from you.

Key Responsibilities

• Greet and assist residents, guests, and visitors with professionalism and courtesy.

• Handle check-ins, check-outs, and general inquiries during night hours.

• Perform nightly audit procedures including reconciliation of daily transactions and report generation.

• Monitor security systems and conduct routine safety checks around the premises.

• Maintain an organized and welcoming front desk area.

• Manage emergency situations calmly and follow appropriate procedures.

• Receive and log deliveries, messages, and maintenance requests.

• Keep accurate records and logs related to guest activity and incidents.

• Assist with administrative tasks and prepare handover documentation for the morning team.

• Ensure all policies and procedures are followed with discretion and confidentiality.

Required Skills and Qualifications

• High school diploma or equivalent required; associate or bachelors degree in hospitality or related field preferred.

• Proficient in Microsoft Office Suite and experience with property management or booking systems.

• Excellent verbal and written communication skills.

• Strong customer service orientation with a courteous and professional demeanor.

• Ability to multitask and remain calm in high-pressure or emergency situations.

• Strong numeracy skills and attention to detail for auditing responsibilities.

Experience

• Minimum 1-2 years of experience in a customer service or front desk role, preferably in a residential or hospitality setting.

• Previous night audit or overnight shift experience is highly desirable.

Working Hours

• Night shifts: Typically between 10:00 PM – 6:00 AM, including weekends and holidays.

• Full-time and part-time opportunities available based on candidate availability and operational needs.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and the ability to interact with a diverse range of people.

• Self-motivated and able to work independently with minimal supervision.

• Sound judgment and decision-making skills, especially during off-peak hours.

• Familiarity with emergency response protocols and safety procedures.

• Adaptability to changing tasks and overnight responsibilities.

Benefits

• Competitive hourly wage and shift differential for night hours.

• Health, dental, and vision insurance options (for eligible employees).

• Paid time off, holidays, and sick leave.

• On-the-job training and career development opportunities.

• Access to on-site facilities and staff discounts.

• Safe and supportive working environment.

Why Join The Elite Job

At The Elite Job, we believe in excellence, integrity, and community. Our team members are the foundation of our success, and we are committed to creating an inclusive workplace where your contributions are valued. Joining us means becoming part of a growing organization that recognizes talent, encourages growth, and provides you with the tools to succeed in your career.

How to Apply

Interested candidates should submit their updated resume along with a brief cover letter outlining their suitability for the role. Apply directly through our careers page or email your application to us with the subject line: Night Auditor Application.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.