Représentant au service à la clientèle / Customer Commercial Representative

Rolls-Royce plc; Montreal; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading aerospace company in Montreal seeks a Customer Commercial Representative to provide customer service and manage commercial contracts. The role requires a bachelor's degree in business, at least 5 years of experience, and excellent communication skills in both English and French. This position includes customer interaction, contract administration, and collaboration with internal teams to ensure service excellence.

Benefits

Diverse and inclusive workplace

Flexible work arrangements

Qualifications

• 5+ years of experience in customer relations or office management.
• High ethical standards and strong communication skills in French and English.
• Ability to prioritize and manage workload with minimal supervision.

Responsibilities

• Provide customer service including commercial and contractual requirements.
• Prepare Customer and Commercial paperwork for internal stakeholders.
• Administer contracts and agreements with customers.

Skills

Excellent communication skills

Customer-oriented

Team player

Strong analytical skills

Education

Bachelor's in Business or Administration

Tools

ERP/SAP systems

Microsoft Office Suite

Job description

Customer Commercial Representative

Montreal, QC, Canada

Reporting to the Customer Business Manager with guidance from the Commercial Manager, the Customer Commercial Representative is responsible to provide Customer Service including Commercial and Contractual requirements while maintaining strong Ethical standards to support our Customers and the Business.

The Customer Commercial Representative provides support to our Engine and Component Repair Customers as well as performs Central Commercial tasks for the Business.

The Customer Commercial Representative will provide Customer and Commercial paperwork to the internal stakeholders in a timely manner to ensure the Engine / Component is ready for induction, and any subsequent Customer or Contractual issues are addressed to support the shop and redeliver the product to the customer as planned.

Innovate & Power the World

At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer, and more competitive power.

We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry - and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world - we’re keeping the world flying.

Trusted partner in Canada

For over 75 years, Rolls-Royce has firmly established its presence in Canada. We are recognized as the world-wide Centre of Excellence in the MRO (Maintenance, Repair, Overhaul) of Rolls-Royce Business Aircraft engines, having serviced over 6,300 engines that fly around the globe in the business and private jet sector. We are looking for talented individuals to join us.

At our facility in Lachine, we currently have 600 employees. We're seeking skilled and driven technical individuals to join our tight-knit team and assist us in achieving our ambitious growth plan. This plan is crucial for us to remain at the forefront of our clients' needs and to continuously innovate.

Key Responsibilities

Prepares the product for induction

• Requests credit assessments, background checks in accordance with BEF requirements including Compliance, Export Control, Legal and Financial Requirements and submits for approval.
• Receives Engines and Component Repair business requests, RFQs and RFPs and coordinates with the respective teams to produce pricing and contractual terms for Business approval.
• Prices all business activities, performs Profit / Margin evaluation and get approvals for all work, in accordance with internal policies.
• Reviews customer PO’s in line with the agreed terms before acceptance, and report any discrepancies.
• Coordinates and gathers the required product information from the Customer and RR MRO Fleet Planning teams.
• When applicable, provides and reviews Lease Engine agreements and COI requirements before acceptance, and reports any discrepancies.
• Coordinates and hosts shop TRC meetings, and when applicable, Commercial Launch meetings.
• Administers the Sales Order process from start (creation) to finish (delivery) and enters Sales Orders onto ERP / SAP.

Customer Relationship Management

• Attends pre-induction calls with the Manager.
• Attends internal meetings and collects information as required to attain the status of the product to provide accurate and timely written / verbal communication to the customer and Rolls Royce aftermarket teams.
• Responds in a timely manner to Customer requests and concerns, using sound judgement to escalate when and as required.
• Maintains routine daily and weekly reports, anticipates and escalates to his / her manager any customer or contractual concerns.
• Within level of authority, works with the respective peers to provide solutions for Customer or contractual issues.
• Supports Customer visits to the shop for engine and component review.
• Generates accurate updated cost estimates to the Sales Representative during the shop process when required.
• Enters Sales Orders and applicable data into ERP / SAP.

Deliver the product

• Administers all contracts / agreements with customers, in accordance with signed contract terms and conditions and RR’s procedures.
• Performs initial invoice transactional code review in line with contract requirements and knowledge of known engine parts replacement.
• Supports Customer contractual and pricing dispute as requested by the manager.
• At the request of the manager, raises Commercial Authorizations (CA’s) and sends for applicable Business approvals.
• Final verification of invoices to ensure they are in accordance with the contractual terms.
• Prepares Manual Invoice Instruction templates for NAFSC when applicable
• Enters Deliveries and applicable data into ERP / SAP system.
• Inputs pricing escalation in accordance with contracts; notify Customers through formal letters, communicate internally the revised rates and update ERP / SAP.
• Maintain Customer information up to date in ERP / SAP.
• Develops, builds and maintains strong Customer and RR working relationships.
• Available to host Customers outside of working hours and is also available to travel if necessary.
• Cellular phone support as required by the business area.
• Performs any other Business and Departmental related tasks to this position and for individual contribution to the team KPI.

General tasks

• Saisir les indexations tarifaires conformément aux contrats ; informer les clients par courrier officiel, communiquer en interne les tarifs révisés et mettre à jour le système ERP / SAP.
• Tenir à jour les informations clients dans le système ERP / SAP.
• Développer, bâtir et entretenir de solides relations de travail avec les clients et les RR.
• Accueillir les clients en dehors des heures de travail et se déplacer si nécessaire.
• Support téléphonique selon les besoins du secteur d'activité.
• Effectuer toute autre tâche liée à l'entreprise et au service, ainsi que contribuer individuellement aux indicateurs clés de performance de l'équipe.

Exigences principales

• Baccalauréat en commerce, administration ou équivalent.
• Au moins 5 années d’expérience en relation client et / ou en bureautique.
• Excellentes compétences en communication, écrite et orale, en français et en anglais.
• Citoyen ou résident permanent du Canada
• Orientation client, aptitudes commerciales, bonnes compétences rédactionnelles, orales et de présentation, respect des délais, normes éthiques élevées, aisance relationnelle et communication.
• Esprit d\'équipe et capacité à interagir avec les membres des différentes fonctions internes et externes pour une prise de décision efficace.
• Capacité à reconnaître, réagir proactivement et remonter toute problématique client à son responsable.
• Capacité à prioriser et gérer la charge de travail avec un minimum de supervision, et à gérer les demandes imprévues, qu'elles soient liées aux clients, aux contrats ou aux services.
• Compétences informatiques : systèmes ERP / SAP, suite Windows…

Pionnier de l\'innovation de nouvelle génération.

Rejoignez-nous et vous développerez vos compétences et votre expertise au plus haut niveau, en travaillant dans un environnement international pour une entreprise connue dans le monde entier pour son génie.

Nos gens sont notre pouvoir

Nous sommes un employeur garantissant l'égalité des chances. Nous nous engageons à développer une main-d'œuvre diversifiée et un environnement de travail inclusif. Nous pensons que des personnes d\'horizons et de cultures différentes nous offrent des perspectives variées. Et plus nous aurons de perspectives, plus nous réussirons. En créant une culture de respect et d\'appréciation, nous donnons à tous ceux et celles qui travaillent ici la possibilité de réaliser leur plein potentiel.

Vous pouvez en savoir plus sur notre stratégie d\'inclusion mondiale sur careers.rolls-royce.com.

Chez Rolls-Royce, nous adoptons la flexibilité du lieu de travail. Nos équipes travaillent dans des environnements de travail sur site, hybrides et à distance en fonction des exigences professionnelles et personnelles. Les dispositions spécifiques varient d\'une équipe à l\'autre. Veuillez nous demander comment nous travaillons dans cette équipe.

L\'aide à la réinstallation n’est pas disponible pour ce poste.

Seuls les candidats sélectionnés seront contactés.

CLODEF

CLOLI

Job Category

Services Supp / Tech Reps

Posting Date

21 Aug 2025; 00 : 08

Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet’s vital power needs.

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