Rental Service Agent - Perth

Indie campers; Southwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A growing campervan rental company in Southwestern Ontario is seeking a customer service-oriented individual for a role at their depot in Perth. You will manage guest interactions, maintain campervans, and ensure smooth operations. The ideal candidate enjoys working with people, is fluent in English, holds a valid driver's license, and can work weekends. Join a fast-paced, innovative environment and enjoy perks like free road trips and career development opportunities.

Benefits

Performance and Referral Bonuses

Free Road Trips

Continuous training and coaching

Qualifications

• Experience in Tourism, Hospitality, Retail, or Rent-a-car is desirable.
• Valid driver's license required, with ability to drive a campervan.

Responsibilities

• Handle incoming reservations and check-ins/outs.
• Prepare and clean campervans.
• Maintain campervans and monitor maintenance needs.
• Register guests and process payments.
• Handle complaints and emergencies.

Skills

Customer service

Problem-solving

Organizational skills

Fluency in English

Job description

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities : short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

We’re looking for travel enthusiasts with a passion for guest service for our depot in Perth . You’ll be the face of our company, reporting directly to the Branch Operations Assistant , with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.

WHAT WILL YOU WORK ON?

• Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs;
• Preparing and cleaning our campervans;
• Maintaining our campervans in top condition and monitor maintenance and repairing needs;
• Registering guests, monitoring stock and processing payments;
• Handling complaints and troubleshooting emergencies.

WHO ARE WE LOOKING FOR?

• You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
• You’re fluent in English (mandatory) ;
• You’re eligible to work in Australia , have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
• You’re available to work on weekends and public holidays;
• You’re a responsible person who takes their work seriously and can be relied upon;
• You’re well-organised and you’re good at solving problems.

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
• Continuous training and coaching to develop the skills that matter to you;
• Compensation package that includes Performance and Referral Bonuses;
• Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania.

Are you ready to Go Indie?