Remote TAM — Proactive Customer Success

Twilio; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leader in communications technology is seeking a remote Technical Account Manager 3. This role involves troubleshooting complex technical issues for Personalized Support customers and collaborating with developers and internal teams. Ideal candidates should have 4+ years of experience, strong problem-solving skills, and excellent account management capabilities. The position requires good communication and collaboration within a remote work environment. Competitive benefits and a supportive culture are offered.

Benefits

Competitive salary

Generous time off

Healthcare benefits

Retirement savings program

Qualifications

• 4+ years of relevant experience.
• Skilled in solving complex technical problems quickly.
• Strong account management abilities.

Responsibilities

• Address customer issues and provide feedback to product teams.
• Work with customers' developers to resolve complex problems.
• Report bugs via JIRA and analyze customer trends.

Skills

Problem-solving

Account management

Technical skills

Collaboration

Stakeholder communication

Job description

A leader in communications technology is seeking a remote Technical Account Manager 3. This role involves troubleshooting complex technical issues for Personalized Support customers and collaborating with developers and internal teams. Ideal candidates should have 4+ years of experience, strong problem-solving skills, and excellent account management capabilities. The position requires good communication and collaboration within a remote work environment. Competitive benefits and a supportive culture are offered.