Remote Site Service Supervisor

Toromont Cat; Northwestern Ontario; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading service provider in construction and mining is seeking a Remote Site Service Supervisor. This role involves high-level customer service, team leadership, and compliance with safety regulations at a remote site. The ideal candidate should have post-secondary education or relevant experience with heavy equipment, along with a valid driver's license. The position follows a 14-days-on, 14-days-off rotation schedule, based at a Newgold mine site.

Qualifications

• Post-secondary education or demonstrated Caterpillar parts and service experience.
• Highly safety conscious with solid technical aptitude for heavy equipment.
• Valid Driver's License.

Responsibilities

• Model safe and healthy work behaviors respecting health and safety policies.
• Ensure all employees comply with established customer safety rules.
• Provide excellent customer service as key contact for remote field service.
• Train and coach team members to meet business expectations.
• Manage work-in-progress and financial implications of work orders.

Skills

Customer service

Team leadership

Safety compliance

Technical aptitude for heavy equipment

Education

Post-secondary education

Tools

CAT Corporate Web Navigation

DBS

SIS

Job description

Overview

Toromont Cat is looking for a Remote Site Service Supervisor to join the team! The Remote Site Service Supervisor is a key customer contact providing efficient, knowledgeable and professional customer service both personally and through strong team leadership. This leader is responsible for providing direction to the Remote and Resident Field Service Technicians ensuring consistent implementation of policies and procedures in conjunction with corporate directives, increased market share and driving customer satisfaction. This position follows a 14 day on, 14 day off rotation schedule. This role is based in Newgold mine site

Responsibilities

• Model the way for safe, environmentally sound and healthy work behaviors in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Ensure all employees comply with established customer safety rules
• Provide excellent customer service as key contact for remote and field service requirements and work orders to maximize productivity of remote field service operations
• Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
• Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
• Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redo’s
• Create quotes and review and prepare invoices for internal and external customers
• Manage work-in-progress (WIP) and contamination control
• Investigate and report accidents or near misses
• Identify and resolve issues by initiating corrective actions
• Encourage continuous improvement for remote field operations through regularly scheduled meetings and associated training
• Assist the PSM with the management of fixed assets and preparation for capital expenditures
• Maintain maintenance on the fleet of field service trucks
• Manage employees at the remote site location
• Work with a sense of urgency and foster team efforts to encourage growth

Must-haves for this role

• Post-secondary education or demonstrated Caterpillar parts and service experience
• Highly safety conscious with a solid technical aptitude for heavy equipment, Caterpillar, competitive product lines and current marketplace industry knowledge
• Knowledge of CAT Corporate Web Navigation, DBS, SIS or experience with Toromont operations would be an asset
• Valid Driver's License

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!