Remote Shopify Support Specialist — E‑commerce Tech

Mashreq Bank; Canada; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading e-commerce support company in Canada seeks motivated individuals for remote positions in customer support for Shopify. Responsibilities include providing technical assistance, resolving customer queries, and maintaining documentation. Ideal candidates have a strong understanding of e-commerce platforms and excellent communication skills. Flexible working hours are offered, with opportunities for career growth.

Benefits

100% remote work

Competitive compensation

Opportunities for career growth

Paid training

Work-life balance

Qualifications

• 1–2 years of experience in customer support or tech support preferred.
• Prior experience with Shopify, WooCommerce, or similar platforms is an asset.
• Freshers with excellent communication skills are encouraged to apply.

Responsibilities

• Provide remote technical support for Shopify platform issues.
• Assist customers with queries related to their e-commerce stores.
• Collaborate to resolve complex problems and enhance customer experience.

Skills

Strong understanding of e-commerce platforms

Excellent written and verbal communication skills in English

Ability to work independently in a remote environment

Problem-solving mindset with attention to detail

Comfortable using online tools and CRM systems

Job description

A leading e-commerce support company in Canada seeks motivated individuals for remote positions in customer support for Shopify. Responsibilities include providing technical assistance, resolving customer queries, and maintaining documentation. Ideal candidates have a strong understanding of e-commerce platforms and excellent communication skills. Flexible working hours are offered, with opportunities for career growth.