Remote SaaS Client Success Manager – Quebec

Leadership Connect; Remote; CAD 60,000 - 80,000; Full time

Job summary

A premier information service is seeking a Client Success Manager to expand their team in Quebec. This remote role focuses on driving user engagement and enhancing the client experience with Leadership Connect products. Candidates should have 1-3 years of sales experience in a SaaS environment, excellent communication skills and a passion for problem-solving. The role includes onboarding new accounts, troubleshooting user challenges, and collaborating with other teams to improve product offerings. Flexible PTO and competitive compensation are offered.

Benefits

Awesome Extended Health Care Plan

Dental Care

Life & Disability insurance

Health spending accounts

Unlimited PTO

12 Paid Holidays

$3,000 Employee Referral Program

Employer contribution to VRSP

Rewards and recognition programs

Qualifications

• 1-3 years of sales experience in a SaaS environment with a track record of user engagement.
• Driven by client interaction and improving user experience with excellent communication skills.
• Strong organizational and time management skills.
• Proficient with a CRM, preferably Salesforce.

Responsibilities

• Drive user engagement through meetings with key account users.
• Onboard new accounts, engaging and educating users on service best practices.
• Troubleshoot user challenges with creative engagement.
• Develop and expand usage at all levels of an account.

Skills

Sales experience in a SaaS environment

User engagement and problem-solving

Excellent communication skills

Organizational and time management skills

Proficient with CRM, preferably Salesforce

Job description

A premier information service is seeking a Client Success Manager to expand their team in Quebec. This remote role focuses on driving user engagement and enhancing the client experience with Leadership Connect products. Candidates should have 1-3 years of sales experience in a SaaS environment, excellent communication skills and a passion for problem-solving. The role includes onboarding new accounts, troubleshooting user challenges, and collaborating with other teams to improve product offerings. Flexible PTO and competitive compensation are offered.