Remote Higher-Ed Customer Success Manager: Grow Usage

McGraw-Hill; Canada; Hybrid; CAD 65,000 - 75,000; Full time

Job summary

A leading educational solutions company is seeking a Customer Success Manager to act as a trusted advisor to faculty at higher educational institutions. You will manage customer relationships, exceed retention targets, and drive digital usage and revenue growth. This hybrid position requires living in the Greater Toronto Area and up to 40% travel. The salary is between 65,000 and 75,000 CAD, along with a car allowance and sales incentive plan.

Benefits

Car allowance

Annual sales incentive plan

Qualifications

• 1-3 years digital software sales experience with proven track record of achieving/exceeding targets.
• Self-starter with excellent time management and organizational skills.
• Strong technical skills and experience with Microsoft Office and SalesForce.

Responsibilities

• Meet and exceed retention targets including closing renewal opportunities.
• Build strong and trusted relationships with all stakeholders.
• Facilitate the sales process with customers to upgrade to new versions of products.

Skills

Interpersonal skills

Communication skills

Customer-centric focus

Creative problem-solving

Data-driven mindset

Technical skills

Education

Post-secondary degree/diploma in business or management

Tools

Microsoft Office

SalesForce

Job description

A leading educational solutions company is seeking a Customer Success Manager to act as a trusted advisor to faculty at higher educational institutions. You will manage customer relationships, exceed retention targets, and drive digital usage and revenue growth. This hybrid position requires living in the Greater Toronto Area and up to 40% travel. The salary is between 65,000 and 75,000 CAD, along with a car allowance and sales incentive plan.