Remote Graduate Customer Success Manager - Open Source

Canonical; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading tech firm is seeking a Customer Success Manager to enhance customer experience related to Ubuntu and related products. The role demands effective onboarding, troubleshooting, and interesting customer campaigns. Ideal candidates should be empathetic, possess a passion for technology, and be strong team players. Language skills in addition to English are a plus. This remote position offers a unique and rewarding opportunity to grow in a supportive environment.

Benefits

Personal learning and development budget

Annual bonus based on performance

Employee Assistance Programme

Annual holiday leave

Travel opportunities to meet colleagues

Qualifications

• Experience working with customers to find solutions.
• Ability to onboard new customers and assist them effectively.
• Adeptness at evolving and maintaining product-related documentation.

Responsibilities

• Support customers by resolving their ticket requests.
• Enhance documentation about problem-solving and onboarding.
• Drive customer engagement campaigns across digital channels.
• Identify high-potential and high-risk customers.
• Collaborate with sales and support to create engagement plans.
• Collect customer feedback for the product team.

Skills

Customer-facing experience

Empathetic individual

Passion for technology

Excellent presentation skills

Strong organisational skills

Team player

Job description

A leading tech firm is seeking a Customer Success Manager to enhance customer experience related to Ubuntu and related products. The role demands effective onboarding, troubleshooting, and interesting customer campaigns. Ideal candidates should be empathetic, possess a passion for technology, and be strong team players. Language skills in addition to English are a plus. This remote position offers a unique and rewarding opportunity to grow in a supportive environment.