Remote-First Customer Success Leader for SaaS Growth & Adoption

Jobgether; Remote; CAD 80,000 - 110,000; Full time

Job summary

A forward-thinking tech company is seeking a Manager, Customer Success. This pivotal role focuses on creating transformative experiences for customers while leading initiatives to enhance engagement and retention. Ideal candidates will have 5+ years in customer success, including 3+ years in leadership, and be comfortable in fast-paced environments. This remote role includes robust health benefits, unlimited vacation, and generous allowances for wellness and professional development.

Benefits

Comprehensive health, dental, and vision coverage

Unlimited vacation policy

$750 annual Health & Wellness Allowance

$1,000 annual Learning & Development Allowance

$500 annual Home Office Allowance

Qualifications

• 5+ years of relevant experience in customer success in a high growth SaaS environment.
• 3+ years in a leadership role.
• Proven ability to create success programs focusing on execution and metrics.

Responsibilities

• Develop and implement digital programs for customers.
• Create strategy with goals and metrics to drive customer success.
• Collaborate across teams to align on customer needs.

Skills

Customer success

Leadership

Communication

Analytical thinking

Tech stack familiarity

Tools

BI analytics tools

Jira

Zendesk

Job description

A forward-thinking tech company is seeking a Manager, Customer Success. This pivotal role focuses on creating transformative experiences for customers while leading initiatives to enhance engagement and retention. Ideal candidates will have 5+ years in customer success, including 3+ years in leadership, and be comfortable in fast-paced environments. This remote role includes robust health benefits, unlimited vacation, and generous allowances for wellness and professional development.