Remote Enterprise Success & Implementation Manager

Medium; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading data privacy firm seeks a Customer Success Manager in Nova Scotia, Canada, to lead enterprise SaaS deployments and ensure customer health and retention. You will manage implementations, provide strategic consulting, and advocate for clients within the organization. The role requires over 5 years of experience in SaaS and a consultative mindset. We offer a competitive salary up to $100,000 CAD, health benefits, and a commitment to work-life balance in a fully remote setup.

Benefits

Health, Vision, and Dental Care

Endless PTO Program

Opportunity for regional philanthropic activities

Health-focused activities

Qualifications

• 5+ years leading SaaS implementations or Customer Success engagements with enterprise clients.
• Strong understanding of SaaS architecture, integrations, and troubleshooting.
• Ability to translate complex regulatory concepts into actionable solutions.

Responsibilities

• Lead implementations and optimize TrustArc platform.
• Create onboarding plans and manage project phases.
• Consult clients on leveraging AI-enabled features.
• Monitor customer health and adopt proactive success plans.

Skills

SaaS implementation leadership

Technical understanding of SaaS architecture

AI fluency

Consultative mindset

Project management

Business acumen

Change management

Communication excellence

Education

Bachelor's degree or equivalent experience

Job description

A leading data privacy firm seeks a Customer Success Manager in Nova Scotia, Canada, to lead enterprise SaaS deployments and ensure customer health and retention. You will manage implementations, provide strategic consulting, and advocate for clients within the organization. The role requires over 5 years of experience in SaaS and a consultative mindset. We offer a competitive salary up to $100,000 CAD, health benefits, and a commitment to work-life balance in a fully remote setup.