Remote Customer Success Specialist

Fullscript; Kelowna; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

A healthcare technology company seeks a Customer Success Specialist in Kelowna to provide exceptional service to practitioners and patients. This role involves troubleshooting inquiries, fostering relationships, and enhancing customer satisfaction. The ideal candidate has experience in customer-centric environments, strong communication skills, and a passion for helping others. The company offers competitive compensation and a flexible work environment.

Benefits

Competitive Compensation

Flexible Paid Time Off

RRSP match program

Stock Options

Customizable benefits package

Discount on products for family & friends

Qualifications

• Proven experience in customer-centric roles, ideally in retail or hospitality.
• Passion for customer happiness and a positive, engaging demeanor.
• Dedication to delivering excellence in every interaction.

Responsibilities

• Collaborate with practitioners and patients through phone, email, and live chat.
• Troubleshoot issues and recommend product features best suited to customer needs.
• Successfully resolve complex customer inquiries using support tools.

Skills

Customer-centric roles

Strong communication skills

Organizational skills

Ability to multitask

Collaborative teamwork

Tools

Zendesk

SaaS productivity tools

Job description

A healthcare technology company seeks a Customer Success Specialist in Kelowna to provide exceptional service to practitioners and patients. This role involves troubleshooting inquiries, fostering relationships, and enhancing customer satisfaction. The ideal candidate has experience in customer-centric environments, strong communication skills, and a passion for helping others. The company offers competitive compensation and a flexible work environment.