Remote Customer Success Manager — Growth & Adoption Leader

Jobgether; Remote; CAD 149,000 - 164,000; Full time

Job summary

A recruitment agency is seeking a highly motivated Customer Success Manager in Canada to drive success for premium-tier customers. The role focuses on building partnerships, guiding customers through onboarding, and ensuring they maximize platform value. You'll manage strategic client portfolios, work cross-functionally, and ensure retention and growth. Competitive compensation ranges from $110,000 to $120,000 USD OTE annually, with fully remote work and generous benefits including paid time off and professional development stipends.

Benefits

Competitive cash compensation

Fully remote work

Generous paid time off

Comprehensive medical coverage

Annual bonus potential

Qualifications

• 4+ years of experience in SaaS Customer Success or community management.
• Proven ability to manage complex accounts with multiple stakeholders.
• Self-motivated and able to work in a fast-paced, remote-first environment.

Responsibilities

• Serve as the primary contact for premium customers managing onboarding and engagement.
• Conduct strategy sessions to help customers achieve their goals.
• Analyze usage data to identify risks and implement engagement campaigns.

Skills

Customer-first mindset

Strong analytical skills

Excellent communication skills

Experience driving adoption and retention

Proficient in English (CEFR Level C2)

Tools

HubSpot

Zapier

Notion

Canva

Google Suite

Job description

A recruitment agency is seeking a highly motivated Customer Success Manager in Canada to drive success for premium-tier customers. The role focuses on building partnerships, guiding customers through onboarding, and ensuring they maximize platform value. You'll manage strategic client portfolios, work cross-functionally, and ensure retention and growth. Competitive compensation ranges from $110,000 to $120,000 USD OTE annually, with fully remote work and generous benefits including paid time off and professional development stipends.