Remote Customer Sales Support Manager

-; Remote; CAD 109,000 - 176,000; Full time

Job summary

A global industrial leader is seeking a Customer Service Manager for the IEC LV Motors Division, based in Fort Smith, Canada. The role involves leading customer support processes from order placement to delivery, ensuring quality and satisfaction. Candidates should have at least 6 years in customer service within industrial motors and knowledge of Salesforce or similar. This remote position offers a salary range between $79,800 and $127,680 annually. ABB values diverse backgrounds and offers a solid benefits package.

Benefits

Health and life insurance

401k Savings Plan

Parental Leave

Employee discount program

Qualifications

• Minimum 6 years experience in customer service and order handling within industrial motor market.
• Proven experience utilizing SAP, OMS, Salesforce or similar sales tools.
• Ability to motivate a high performing cross functional team.

Responsibilities

• Lead customer support processes from PO to product delivery.
• Create and implement customer service strategies.
• Manage order processing and issue resolution.

Skills

Customer service

Order handling

Management

Collaboration

Problem solving

Education

Bachelor's degree

Tools

SAP

OMS

Salesforce

Job description

A global industrial leader is seeking a Customer Service Manager for the IEC LV Motors Division, based in Fort Smith, Canada. The role involves leading customer support processes from order placement to delivery, ensuring quality and satisfaction. Candidates should have at least 6 years in customer service within industrial motors and knowledge of Salesforce or similar. This remote position offers a salary range between $79,800 and $127,680 annually. ABB values diverse backgrounds and offers a solid benefits package.