Remote Customer Experience Programs Manager

Barracuda; Remote; CAD 72,000 - 115,000; Full time

Job summary

A leading cybersecurity company is seeking a Program Manager to drive customer success initiatives. This role involves planning and executing programs that enhance customer retention and satisfaction while collaborating with cross-functional teams. Candidates should have over 5 years of program management experience, a PMP certification, and strong analytical skills. The position offers a competitive salary range of CAD $72,000 to $115,000 and opportunities for internal career mobility.

Benefits

Equity options

Opportunity for cross training

Valued input in team decisions

Qualifications

• 5+ years of experience in program or project management, preferably in Customer Success or SaaS.
• Strong analytical skills with experience in data analysis and reporting.
• Proven experience managing large-scale programs and initiatives.

Responsibilities

• Lead the planning, execution, and monitoring of customer success programs.
• Analyze customer performance data to identify trends and opportunities.
• Drive operational improvements that enhance customer experience.

Skills

Program Management

Data Analysis

Communication Skills

Cross-Functional Collaboration

Education

PMP certification

Tools

Jira

Confluence

M365

Job description

A leading cybersecurity company is seeking a Program Manager to drive customer success initiatives. This role involves planning and executing programs that enhance customer retention and satisfaction while collaborating with cross-functional teams. Candidates should have over 5 years of program management experience, a PMP certification, and strong analytical skills. The position offers a competitive salary range of CAD $72,000 to $115,000 and opportunities for internal career mobility.