Remote Customer Care Specialist

HGS; Remote; CAD 30,000 - 60,000; Full time

Job summary

A global leader in customer experience management is seeking a Customer Relations Associate in Saskatchewan. This role offers an opportunity to provide exceptional customer service through inbound calls, troubleshooting, and resolving queries. Qualifications include at least 6 months of customer service experience and excellent English communication skills. HGS offers a flexible schedule, competitive pay at $16 per hour, and comprehensive benefits, all in a supportive work environment focused on people. This position is remote with certain eligibility criteria for applicants.

Benefits

$16 hourly and overtime opportunities

Best in class medical, dental, vision benefits

Employee assistance programs

Flexible Schedule Options

Career advancement in a fast growing organization

People focused environment

Qualifications

• At least 6 months of customer service experience preferred.
• Excellent English communication skills, both oral and written.
• Comfortable working from home with a hard-wired internet connection.

Responsibilities

• Communicate with customers through inbound calls and field queries.
• Identify customer needs and assist with troubleshooting.
• Document customer needs and interactions in appropriate systems.
• Take a consultative approach to issue resolution.

Skills

Customer service experience

Troubleshooting

Communication skills

Results-oriented

Compassionate nature

Job description

A global leader in customer experience management is seeking a Customer Relations Associate in Saskatchewan. This role offers an opportunity to provide exceptional customer service through inbound calls, troubleshooting, and resolving queries. Qualifications include at least 6 months of customer service experience and excellent English communication skills. HGS offers a flexible schedule, competitive pay at $16 per hour, and comprehensive benefits, all in a supportive work environment focused on people. This position is remote with certain eligibility criteria for applicants.