Remote Client Support Specialist – HR & Payroll (Canada)

Employment Innovations; Remote; CAD 45,000 - 65,000; Full time

Job summary

A leading HR tech company is searching for a Client Support Associate in Canada. The role involves providing high-quality customer service, troubleshooting HR and payroll product inquiries, and assisting clients with compliance issues. We're looking for candidates with knowledge of Canadian payroll and a proactive mindset to enhance client experience. Enjoy the flexibility of remote work and a wide array of benefits, including share options in a top tech firm.

Benefits

Employee share options

Generous parental leave policy

WFH office expense budget

Learning and development opportunities

Qualifications

• 1+ years of client support or client management experience.
• Exceptional organizational skills to juggle multiple tickets.
• Excellent interpersonal and communication skills for client trust.

Responsibilities

• Provide support to clients via email and video calls.
• Troubleshoot inquiries related to HR and payroll products.
• Maintain records of client interactions and resolutions.

Skills

Knowledge of Canadian payroll

Client support or management experience

Organizational skills

Analytical mindset

Communication skills

Proactive mindset

Tech savvy

Experience in a fast-paced environment

Job description

A leading HR tech company is searching for a Client Support Associate in Canada. The role involves providing high-quality customer service, troubleshooting HR and payroll product inquiries, and assisting clients with compliance issues. We're looking for candidates with knowledge of Canadian payroll and a proactive mindset to enhance client experience. Enjoy the flexibility of remote work and a wide array of benefits, including share options in a top tech firm.