Remote Call Center Representative Job Openings (Full-Time)

MCI; Canada; Remote; CAD 35,000 - 45,000; Full time

Job summary

A leading customer service company is seeking individuals for an inbound customer support role. This position involves listening to customer inquiries, effectively resolving issues, and using technology for account management. Candidates should have a high school diploma and excellent communication skills. Full-time employees enjoy competitive compensation, health benefits, and opportunities for growth.

Benefits

Competitive base pay with variable bonuses

Comprehensive health benefits after 90 days

Paid Time Off (PTO) and paid holidays

Opportunities for career growth

Engaging work environment

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills required.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Handle inbound customer inquiries and troubleshoot basic technical issues.
• Listen to customers, understand their needs, and resolve issues effectively.
• Utilize systems and technology for account management tasks.

Skills

Excellent organizational skills

Written communication

Oral communication

Swift typing (20+ words per minute)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Employer Industry: Customer Service and Business Process Outsourcing

Why consider this job opportunity:

• Competitive base pay with variable bonuses and contest incentives
• Comprehensive health benefits for full-time employees after 90 days
• Paid Time Off (PTO) and paid holidays
• Opportunities for career growth and internal promotions
• Fun, engaging work environment with a team-oriented culture
• MCI provides necessary equipment for remote work

What to Expect (Job Responsibilities):

• Handle inbound customer inquiries and troubleshoot basic technical issues
• Listen to customers, understand their needs, and resolve issues effectively
• Utilize systems and technology for account management tasks
• Recognize sales opportunities and apply skills to upgrade services
• Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):

• Previous experience in customer service or call center environments
• Strong conflict resolution, problem-solving, and negotiation skills
• Ability to thrive in a fast-paced, dynamic environment
• Experience with multitasking and self-management