Remote Bilingual Spanish Service Center Specialist

Foresters Financial; Canada; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A financial services company is looking for a Bilingual Spanish Service Center Representative in Canada. The role involves helping customers with complex inquiries and promoting insurance products while ensuring high levels of customer satisfaction. Candidates should possess 3-5 years of customer service experience, proficiency in English and Spanish, and experience with CRM systems. A competitive compensation package and full benefits are included, along with the possibility to work from home.

Benefits

Work from home opportunities

Full benefits package

Vacation time and bonus structure

Supportive management and co-workers

Diverse working environment

Qualifications

• 3-5 years of customer service experience preferred.
• Proficient in English and Spanish (written and verbal).
• Knowledge of insurance products is an asset.

Responsibilities

• Answer complex customer inquiries via phone, email, and chat.
• Provide technical support for online portal and app.
• Process customer payments accurately and efficiently.

Skills

Customer service excellence

Bilingual Spanish skills

Empathy in communication

Problem-solving skills

Education

Post Secondary Education

College Diploma or University Degree

Tools

CRM systems

Customer service software

Job description

A financial services company is looking for a Bilingual Spanish Service Center Representative in Canada. The role involves helping customers with complex inquiries and promoting insurance products while ensuring high levels of customer satisfaction. Candidates should possess 3-5 years of customer service experience, proficiency in English and Spanish, and experience with CRM systems. A competitive compensation package and full benefits are included, along with the possibility to work from home.