Remote Bilingual Contact Centre Agent - English & French

Deloitte Canada; Remote; CAD 45,000 - 55,000; Full time

Job summary

A leading professional services firm is seeking a Bilingual Contact Centre Agent for remote project-based work starting March 2026. The role involves collaborating with teams to handle customer inquiries, providing exceptional service, and identifying process improvements. Candidates should possess strong communication skills in both English and French, and have prior customer service experience. This opportunity emphasizes adaptability and empathy within a dynamic work environment.

Qualifications

• Previous customer service or contact centre experience is required.
• Flexibility to work schedules including evenings until 8:00pm EST.
• Ability to adapt to new processes in a dynamic environment.

Responsibilities

• Collaborate with contact centre teams to respond to customer inquiries.
• Provide exceptional customer service using industry technologies.
• Identify opportunities for innovation in client service delivery.

Skills

Strong written and verbal communication skills in both English and French

Empathy and compassion

Professional customer service skills

Ability to multitask

Organizational skills

Education

Minimum high school education

Job description

A leading professional services firm is seeking a Bilingual Contact Centre Agent for remote project-based work starting March 2026. The role involves collaborating with teams to handle customer inquiries, providing exceptional service, and identifying process improvements. Candidates should possess strong communication skills in both English and French, and have prior customer service experience. This opportunity emphasizes adaptability and empathy within a dynamic work environment.