Remote Bilingual Automotive Customer Support Specialist

Concentrix; Ottawa; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Ottawa is seeking bilingual representatives to provide outstanding support and solutions to customers. The role offers remote work flexibility, competitive pay of up to $25 per hour, and ample growth opportunities as 80% of managers are promoted from within the organization. Ideal candidates will be fluent in French and English, with a commitment to delivering excellent customer service.

Benefits

Salary up to $25 per hour

Comprehensive benefits including medical, dental, and vision

Paid time off and holidays

Continuous training and mentorship programs

Qualifications

• Must be fluent in both French and English.
• Minimum of 1 year of customer service experience.
• Quiet, distraction-free environment to work from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products/services to enhance customer experience.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluency in French

Fluency in English

Customer service experience

Strong computer navigation skills

Ability to multitask

Education

High school diploma or GED

Job description

A leading customer service provider in Ottawa is seeking bilingual representatives to provide outstanding support and solutions to customers. The role offers remote work flexibility, competitive pay of up to $25 per hour, and ample growth opportunities as 80% of managers are promoted from within the organization. Ideal candidates will be fluent in French and English, with a commitment to delivering excellent customer service.