Remote AV Support Engineer

Avomind; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in Canada seeks a Managed Services Technician to deliver exceptional remote technical service, enhance client experiences, and manage service tickets effectively. The role requires a combination of technical troubleshooting skills, exemplary communication, and a knack for building client relations, making it ideal for an individual eager to solve technical challenges and grow within the organization.

Qualifications

• Exceptional written and verbal communication skills.
• Ability to read and decipher audio-visual line drawings.
• Knowledge of audio-visual manufacturer certifications desired.

Responsibilities

• Be the primary technical contact for assigned service requests.
• Manage technical aspects of the service ticket database.
• Build strong, long-term relationships with clients.

Skills

Communication

Technical Troubleshooting

Client Relations

Problem Solving

Education

College/University or equivalent experience

Tools

ConnectWise

UC platforms (Microsoft Teams, Zoom, Cisco WebEx)

Job description

A leading company in Canada seeks a Managed Services Technician to deliver exceptional remote technical service, enhance client experiences, and manage service tickets effectively. The role requires a combination of technical troubleshooting skills, exemplary communication, and a knack for building client relations, making it ideal for an individual eager to solve technical challenges and grow within the organization.