Relocation Concierge & Operations Lead

Wheaton | Bekins; Regina; On-site; CAD 30,000 - 60,000; Full time

Job description

Overview

Location: Indianapolis, IN

Job Id: 174-200

# of Openings: 1

Responsibilities

• Single point of contact to proactively assist the transferee and their family navigate the complexities of relocation, ensuring they understand the process, vendors and timelines involved to make for a smooth relocation
• Independently arranges site survey and prepares estimates and enters required information into Wheaton's Access program. This includes inside sales call to sell the relocation to the transferee or the National Account contract.
• Coordinates available dates, monitors the quality of driver assignment and service provided using the Quality Assurance Program (QAP) process
• Builds and maintains professional relationships with transferee, sales staff and National Account staff
• Collaborates with Operations, Sales and Marketing, Revenue Accounting, Claims, Credit and Collections, Safety and independent agents to complete the move within company timelines while providing the best quality service standards and ensure alignment of goals and objectives
• Proactively resolves service escalations and obtains all billing information from National Accounts
• Complies and maintains a variety of daily/weekly activity reports
• Oversees the company social media accounts, reviews and reputation management with postings, blogs and vendor management. Works in conjunction with other employees and contractors for content