Regulatory Operations Senior Manager

Triskel Consulting; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

An international online entertainment firm is seeking a Regulatory Operations Senior Manager in Toronto, Ontario. The role involves overseeing regulatory operations, ensuring compliance with Canadian and New Jersey gaming laws, and leading audits. Candidates should have 7–10+ years in regulatory operations within the iGaming industry and a bachelor's degree in a relevant field. The position offers a competitive salary and benefits along with opportunities for professional growth in a dynamic industry.

Benefits

Competitive salary and benefits package

Collaboration in a supportive work environment

Professional growth opportunities

Qualifications

• 7–10+ years experience in regulatory operations or compliance within online gaming.
• Strong hands-on experience with Canadian and U.S. regulatory frameworks.
• Proven leadership experience in managing regulatory teams.

Responsibilities

• Lead daily operations of the Regulatory Operations department.
• Act as project lead for internal and external audits.
• Develop and maintain an Operations Procedures Database.

Skills

Regulatory operations

Compliance operations

Project management

Stakeholder management

Leadership

Education

Bachelor's degree in Law, Business, Compliance, Risk Management, or related field

Job description

Our client is a leading international player within the online entertainment sector, as they expand their operations within the regulated Canadian market, they are seeking a dedicated and experienced Regulatory Operations Senior Manager to join the team and ensure the adherence to all applicable Canadian and New Jersey gaming laws and regulations.

Responsibilities

• Lead and oversee the daily operations of the Regulatory Operations department.
• Translate new license/brand regulatory requirements into efficient operational procedures.
• Act as project lead and central coordinator for all audits (internal, external, and regulator-driven).
• Develop and maintain an Operations Procedures Database ensuring version control and easy accessibility.
• Liaise with compliance to ensure timely receipt of updated requirements and guidance. Work with the internal audit team to ensure operational compliance with regulatory expectations.
• Identify procedural gaps, propose improvements, and oversee implementation.
• Own final sign-off on operational readiness for new licenses/brands.
• Manage hiring, training, and team structure development.
• Provide regular departmental updates and risk assessments to senior leadership.
• Own the RG framework from an operations perspective ensuring all processes align with regulatory and internal standards.
• Support customer-facing teams (VIP, Customer Support, RG/AML, etc.) by providing guidance, answering RG-related queries, and offering clarity on complex or sensitive cases.

Requirements

• Bachelors degree in Law, Business, Compliance, Risk Management, or a related field; advanced qualifications or certifications are an advantage.
• 7–10+ years experience in regulatory operations, compliance operations, or regulatory project management within the online gaming / iGaming industry.
• Strong hands-on experience working within regulated markets, with proven exposure to:
  • Canada (e.g., AGCO / iGaming Ontario), and
  • United States, preferably New Jersey.
• Demonstrated experience managing multiple licences, brands, or jurisdictions concurrently.
• Proven leadership experience managing and scaling regulatory or operational teams.
• Strong audit experience, including acting as lead coordinator for regulator-driven audits.
• Solid operational understanding of Responsible Gaming, AML, and customer protection frameworks.
• Ability to translate complex regulatory requirements into practical, business-ready procedures.
• Excellent stakeholder management skills, with experience presenting to senior leadership.
• Highly organised, detail-oriented, and comfortable operating in fast-paced, regulated environments.

What is on offer

• Competitive salary and benefits package.
• The opportunity to be a key player in a growing and dynamic industry.
• A collaborative and supportive work environment.
• Opportunities for professional growth and development.