Registration/Switchboard Clerk (GMCH) #2025-224

Groves Hospital & Foundation; Centre Wellington; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community hospital in Ontario is seeking a part-time Registration/Switchboard Clerk. The role involves managing communications, patient registration, and maintaining confidentiality. Candidates should have a Medical Terminology Certificate and experience in a healthcare setting. Strong communication and organizational skills are essential. The hourly pay ranges from $25.31 to $27.04. Apply by December 5th, 2025.

Qualifications

• Graduate Medical Office Program preferred.
• Medical Terminology Certificate required.
• Medical office experience is considered.
• Good working knowledge of MS Office.
• Excellent verbal and written communication skills.
• Ability to deal with public and healthcare professionals.

Responsibilities

• Answer incoming calls and redirect to appropriate departments.
• Register patients using hospital information system.
• Understand downtime procedures for electronic systems.
• Maintain confidentiality of patient information.

Skills

Communication skills

Organizational skills

Medical Terminology

MS Office proficiency

Ability to prioritize

Teamwork

Education

Graduate Medical Office Program

Medical Terminology Certificate

Tools

Meditech

Hospital information systems

Job description

November 27, 2025

GROVES MEMORIAL COMMUNITY HOSPITAL

POSTING #2025-201

REGISTRATION/SWITCHBOARD CLERK

(TEMPORARY PART TIME)

One (1) temporary part time Registration/Switchboard Clerk position is available within the Registration/Switchboard department at Groves Memorial Community Hospital.

This position is unionized with UNIFOR, Local 1106.

Responsibilities

• Act as main communication center answering incoming calls and redirecting to appropriate departments, overhead pages, emergency codes, and reference to on-call schedules
• Using the hospital information system, following registration standards, register patients with current valid information for each visit
• Responsible for understanding downtime procedures for phone system, hospital information system, paging, and any other electronic systems maintained by the department, including emergency codes
• Manage contacts in a professional manner understanding the patient is first and foremost
• Confidentiality of all information is a requirement of employment as well as compliance with the Privacy Act, hospital and departmental policies and procedures including compliance with Pledge of Confidentiality which requires staff to maintain confidentiality even after employment ceases
• Other duties as assigned: Including but not limited to file sorting, chart creation, organizing of patient information, daily entry of internal census information.

Qualifications

• Graduate Medical Office Program preferred
• Medical Terminology Certificate required - current related experience may be considered (must complete medical terminology certificate)
• Meditech registration experience – Recent experience preferred
• Previous Switchboard/Admitting/Registration experience in a healthcare setting
• Good working knowledge of MS Office (especially Word and Excel) and experience with other software applications, particularly hospital information systems
• Compliance with Privacy Legislation and Hospital Confidentiality requirements.
• Experience organizing patient health information with high degree of accuracy
• Excellent verbal and written communication skills
• Ability to deal effectively with the public, physicians and other healthcare professionals, in a polite, pleasant and professional manner
• Ability to work at a fast pace, independently and maintain strong organizational skills and ability to prioritize to meet deadlines
• Current knowledge of basic Accounts Receivable functions
• Demonstrated leadership skills and ability to work collaboratively
• Must have excellent attendance record
• Must be able to type 40 words per minute
• Satisfactory performance and attendance required
• Satisfactory Reference Checks required prior to start date
• Must provide a Police Vulnerable Sector Check
• Must complete a Pre-Employment Health Assessment

Note

Candidates will be tested for qualifications described above.

Hours of Work

Availability for rotating shifts including days, evenings, nights, weekends and statutory holidays as per department schedule

Salary

$25.31 to $27.04 per hour

Interested applicantsplease submit your cover letter and resume on BambooHR at the following link:https://whca.bamboohr.com/jobs/ by 4:00pm on Friday, December 5th, 2025.

INTERNAL applicants please apply with your work email address.

EXTERNALapplicantsare considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

Groves Memorial Community Hospital strives to create a respectful, accessible and inclusive work environment. Upon individual request, the hospital will endeavour to remove any barrier to the hiring process to accommodate those candidates with disabilities.

Groves Memorial Community Hospital is committed to providing and fostering a safe, healthy and respectful workplace for all employees, free from violence and harassment.