Rédacteur·trice technique, UX Writer et Content Designer

Perion Network Ltd; Quebec; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global advertising technology company is seeking a Technical Writer to create and maintain client-facing documentation and engage with user research. This role involves understanding complex products and streamlining content for clarity. Ideal candidates will have 2-3 years of experience in technical writing, superior communication skills, and a collaborative spirit. Benefits include growth opportunities, wellness allowances, and an RRSP matching program.

Benefits

Benefits

Healthcare

Wellness allowance

Work from home office perks

RRSP matching program

Qualifications

• 2-3 years of industry experience as a technical writer.
• Proven ability to learn and understand complex topics rapidly.
• Experience writing documentation for diverse audiences.

Responsibilities

• Develop an understanding of Perion products and services.
• Write user-centered content like guides and instructions.
• Create and maintain engaging content in the knowledge base.

Skills

Technical writing

User research

Verbal communication

Visual communication

Job description

Perion is a global advertising technology company delivering solutions to the biggest brands and publishers around the globe across search, social media and display, video, CTV, and programmatic DOOH.

Home to an award-winning technology solution –– with our unique data-driven AI/ML based technologies, we deliver and optimize hundreds of terabytes of data and billions of events per day. We’re working with dozens of sources to provide a superior experience across screens and platforms, including mobile, video, social and native.

Technical Writer

Full Time Position

Perion exists to revolutionize the future of programmatic digital advertising through its unique full ad tech stack platform that includes an SSP, Ad Exchange, Ad Server and DSP built by some of the brightest minds in the industry. Our incredible and truly diverse global team has been instrumental in our massive growth in a very short period of time. We’re scaling fast and moving at the speed of light, come join this journey with us!

About this opportunity

This role will be tasked with establishing and maintaining client-facing documentation, creating positive and educational experiences that clarify the complex and intriguing kinks of digital publishing. This will also be a great opportunity for someone who enjoys streamlining processes and who has a knack for putting structure into action.

You will also play a key role in understanding user needs through research activities: analyzing customer feedback, identifying friction within the knowledge base, conducting internal interviews and observing real usage patterns. You will use these insights to create documentation that is more intuitive, consistent and aligned with user expectations.

How You’ll Make an Impact

• Develop a deep understanding of Perion products and services.
• Understand client expectations and motivations for using Perion.
• Write user-centred content: guides, step-by-step instructions, explanatory microcopy.
• Create and maintain clear, polished, and engaging content in Perion’s client-facing knowledge base that include both text and illustration.
• Clarify key messages through a solid visual hierarchy (titles, lists, sub-headers).
• Make information accessible regardless of the reader’s level of expertise.
• Identify and fill gaps in Perion’s client-facing knowledge base.
• Continuously improve content based on user feedback and usage data.
• Establish and monitor client KPIs related to knowledge base use and feedback; share with internal stakeholders.

What do you need to perform in this job

• 2-3 years’ industry experience as an effective technical writer.
• Proven ability to quickly learn and understand complex topics.
• Previous experience writing documentation and procedural materials for multiple audiences.
• Superior written, verbal and visual communication skills, with a keen eye for detail.
• Experience working with engineering and product teams to help refine content and create visuals and diagrams for client support content.
• Ability to conduct user research (feedback analysis, interviews, observation).
• Mastery of readability principles, cognitive load, and accessibility.
• Constant attention to tone, precision, and message consistency.

What We’ll Bring to the Table

• An opportunity to grow with a dynamic global company with personal and professional growth.
• Work with a small collaborative team where you can directly impact both product and culture.
• Benefits, healthcare, wellness allowance and work from home office perks.
• RRSP matching program.

Perion is committed to creating a diverse work environment and is proudly an equal opportunity employer.