Quality Assurance Specialist - Auto Claims Appraisal

Aviva; Oakville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance company in Ontario seeks a Quality Assurance Specialist to ensure the accuracy and integrity of appraisal and claims processes. You will conduct audits, collaborate with teams for improvements, and provide coaching. The ideal candidate has 3+ years in claims or quality assurance and strong analytical and communication skills. A compelling rewards package and career development opportunities are provided.

Benefits

Competitive vacation package

Annual bonus eligibility

Health benefits

Corporate wellness programs

Qualifications

• Minimum 3 years of experience in auto claims, appraisals, or quality assurance.
• Strong understanding of insurance principles and regulatory requirements.
• Excellent analytical skills with attention to detail.

Responsibilities

• Conduct regular audits of appraisal files to ensure compliance.
• Customer facing reinspection of quality issues in repairs handled by contracted partners.
• Identify trends, gaps, and training needs through data analysis.

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Aviva Canada is one of the leading property and casualty insurance groups in the country. We’re committed to delivering exceptional service and innovative solutions to our customers. At Aviva, we empower our people to do their best work and make a positive impact in the communities we serve. As a Quality Assurance Specialist, you will play a key role in ensuring the accuracy, consistency, and integrity of appraisal and claims processes. You’ll work closely with internal teams to monitor performance, identify improvement opportunities, and uphold Aviva’s standards of excellence.

Come join our team!

What you'll do:

• Conduct regular audits of appraisal files to ensure compliance with internal guidelines and industry standards.
• Customer facing reinspection of quality issues in repairs handled by contracted partners.
• Identify trends, gaps, and training needs through data analysis and reporting.
• Collaborate with Appraisal Leaders, Vendor Management and Claims teams to implement corrective actions and process improvements.
• Support the development and refinement of QA frameworks, tools, and documentation.
• Provide coaching and feedback to team members to enhance quality and performance.
• Participate in cross-functional initiatives to improve customer outcomes and operational efficiency.

What you'll bring:

• Minimum 3 years of experience in auto claims, appraisals, or quality assurance.
• Strong understanding of insurance principles, estimating platforms (e.g., Audatex, Mitchell), and regulatory requirements.
• Excellent analytical skills with attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft 365 tools (Excel, Teams, SharePoint).

Preferred assets:

• CIP or related insurance designation.
• 310B or equivalent license.
• Experience with Mitchell or similar digital appraisal platforms.
• Bilingual (English/French) is an asset.

What you’ll get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.