Quality Assurance Manager

Kelly; Canmore; On-site; CAD 95,000 - 115,000; Full time

Job summary

A leading quality management firm in the Town of Canmore, Canada, seeks a Quality Manager to oversee quality initiatives and ensure compliance with global regulations. Responsibilities include managing quality improvements, creating QA records, investigating customer complaints, and reviewing product documentation. Candidates should possess strong regulatory knowledge and experience in quality management. Competitive salary offered ranges from $95,000 to $115,000, with relocation assistance available within Canada.

Responsibilities

• Manage continuous improvement initiatives for quality.
• Create and maintain QA records and documentation.
• Ensure compliance with global cosmetic regulations.
• Investigate customer complaints regarding product quality.

Skills

Quality continuous improvement

Regulatory compliance

Technical document creation

Investigation and resolution skills

Customer complaint resolution

Job description

Salary: $95,000-$115,000

Relocation Assistance- Yes(only within Canada)

Day-to-day Responsibilities:

• Manage Quality continuous improvement initiatives, including product and manufacturing process improvements.
• Create and maintain accurate QA records for all formulas, physical testing, and specifications.
• Create and review technical documents to support product development projects (i.e. Specifications, Content Disclosures, Manufacturing Batch Sheets, etc.).
• Approve, release and communicate raw materials, bulk and finished goods according to established procedures.
• Request and retrieve technical information (specifications, drawings and standards) from various sources to assist in resolving quality issues as necessary.
• Plan and direct activities concerned with the application, and maintenance of quality standards for Manufacturing Processes (Compounding, Finished Goods and or Fulfillment).
• Ensure standards and methods for inspection, testing, and evaluation are being followed accordingly.
• Ensure timely completion of investigation of Out-of-Specification production and initiate root cause/corrective and preventative actions to ensure compliance with quality requirements.
• Investigate and resolve customer complaints related to product quality or safety concerns.
• Monitor, interpret, and ensure compliance with cosmetic regulations globally (e.g., US FDA, Health Canada, EU).
• Manage regulatory documentation, ingredient compliance reviews, and product registration dossiers.
• Review and approve product labels, packaging, and promotional materials to ensure compliance with regulatory requirements, including ingredient listings, warnings, claims, and cosmetic allergen labeling.
• Assess the safety, efficacy, and regulatory status of cosmetic ingredients to ensure compliance with applicable regulations.
• Manage and oversee product recalls, if necessary, by coordinating with relevant departments and regulatory agencies.
• Represent the company during regulatory inspections and audits, ensuring compliance and addressing any findings.
• Perform special projects and assignments in support of the unit or facility as defined by the Director, Research, Innovation & Quality, CSO.