PT Seasonal Service Team Member

Michaels Stores; Sherwood Park; On-site; CAD 30,000 - 60,000; Part time

Job summary

A popular arts and crafts retailer in Sherwood Park, Canada, seeks a PT Seasonal Service Team Member to provide customer service and assist with store operations. Responsibilities include helping customers find products, managing the checkout process, and supporting store maintenance. Applicants should have retail or customer service experience and be able to perform physical tasks. Full-time benefits available.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Preferred retail and/or customer service experience.
• Ability to remain standing for long periods.
• Regular bending, lifting, carrying, and stretching.

Responsibilities

• Help customers locate products and provide solutions.
• Provide a fast and friendly checkout experience.
• Assist with truck unload and stocking processes.

Skills

Retail experience

Customer service

Ability to stand for long periods

Physical ability to lift and reach

Job description

Overview

PT Seasonal Service Team Member – Michaels Stores

Store - EDMONTON-SHERWOOD PARK, AB

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Qualifications & Skills

• Retail and / or customer service experience preferred
• Ability to remain standing for long periods of time
• Ability to move throughout the store; regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Public retail store setting; climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks
• Work hours include nights, weekends and early mornings

Work Environment & Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Public retail store setting; climate-controlled public areas; some outdoor work if assigned to retrieve shopping carts or while unloading trucks

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older.

At Michaels, we are an Equal Opportunity Employer and we value the wellbeing of our teams. We offer benefits for full-time and part-time Team Members, including health insurance, paid time off, tuition assistance, employee discounts, and more.

For more information, visit Michaels.com and Michaels.ca. For benefit details, visit mikbenefits.com.

Note: This posting reflects current openings at Michaels Stores and does not guarantee employment.

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