PROGRAM, SERVICE SPECIALIST ER AND TRAUMA

Northern Health Authority; Prince George; On-site; CAD 88,000 - 112,000; Full time

Job summary

A major healthcare provider is seeking a Program / Service Specialist in Prince George, BC, to lead enhancements in clinical practices and data management. The ideal candidate will have a Bachelor’s degree in nursing, at least 5 years of experience in emergency clinical care, and strong leadership skills. This position offers a starting salary range of $88,990 to $111,237, along with comprehensive benefits and vacation time.

Benefits

Comprehensive health benefits

Four weeks vacation after one year

Relocation support for eligible positions

Employee referral programs

Training and leadership development opportunities

Qualifications

• 5-7 years’ front-line emergency clinical care experience.
• Professional development in process improvement and project management.
• Valid BC driver’s license required.

Responsibilities

• Lead improvements in clinical practices and care delivery.
• Oversee quality improvement initiatives in collaboration with clinical leaders.
• Develop and implement standardized practices and electronic health record use.

Skills

Leadership in coaching and continuous improvement

Proactive problem-solving

Change management expertise

Strong documentation and communication skills

Proficiency with MS Office and diagramming tools

Innovative thinking and systems analysis

Strategic and analytical skills

Facilitation and coaching skills

Excellent interpersonal skills

Project management and organizational skills

Education

Bachelor’s degree in nursing

Current practicing registration with BCCNM

Tools

EMR systems

MS Office

Job description

Position Summary

Are you ready to reach new heights and advance your nursing career? Join Northern Health as a Program / Service Specialist, where you'll lead improvements in clinical practices, data management, and care delivery. Collaborate across departments to shape healthcare through innovation and strategic leadership.

The Program / Service Specialist researches, develops, implements, and improves clinical practices, processes, documentation, reporting, and clinical data to support effective care in Northern Health departments. They oversee and facilitate quality improvement initiatives in collaboration with clinical leaders, IT services, managers, physicians, and staff.

This role acts as a liaison and change agent for clinical care areas, identifying opportunities for improvement, analyzing needs, and translating them into standardized practices and electronic health record use. They develop options with stakeholders and lead consultations to implement solutions, engaging regularly with clinical educators and end-users, including travel to NH facilities.

As a Data Steward, the specialist considers the broader impact of processes on data quality and healthcare outcomes, working organization-wide to establish data standards. They lead project coordination, process improvements, and strategic initiatives, inspiring others through facilitation, communication, and fostering a culture of competence and excellence.

Starting salary ranges from $88,990 to $111,237, based on education, experience, and comparable roles.

Prince George, BC, is a vibrant city serving a rural population of around 300,000, known for its affordability, quality of life, and outdoor activities. It hosts the University of Northern British Columbia and offers a welcoming community environment.

What Northern Health Offers:

• Comprehensive benefits including health, dental, and pension plans
• Four weeks vacation after one year of service
• Relocation support for eligible positions
• Employee referral programs
• Training and leadership development opportunities
• Access to outdoor activities and short commutes
• Loan forgiveness programs through federal and provincial governments

Application Requirements:

Upload the following documents:

• Registration number (if applicable)
• Education and qualification documents (certificates, transcripts)

Optional: Cover letter and resume.

International applicants should review the application steps on our website.

Qualifications:

• Bachelor’s degree in nursing
• Current practicing registration with BCCNM
• Professional development in process improvement, change management, IT, project management, facilitation, coaching
• 5-7 years’ front-line emergency clinical care and EMR experience
• Or equivalent education and experience
• Valid BC driver’s license

Skills and Abilities:

• Leadership in coaching and continuous improvement
• Proactive problem-solving and stakeholder engagement
• Change management expertise
• Strong documentation and communication skills
• Proficiency with MS Office and diagramming tools
• Innovative thinking and systems analysis
• Strategic and analytical skills
• Experience managing diverse groups and stressful situations
• Facilitation and coaching skills
• Excellent interpersonal skills and team collaboration
• Motivated, adaptable, and flexible
• Project management and organizational skills
• Ability to work independently and travel
• Physical capacity to perform duties

Who We Are

Northern Health serves a vast area in northern BC, providing hospital and community health services to over 300,000 residents through a network of hospitals, clinics, and facilities. Employing over 7,000 staff, we are committed to delivering exceptional healthcare and fostering community partnerships.