Program Manager, Learning and Development

BFL Canada; Calgary; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading risk management firm is seeking a Program Manager for Learning and Development to join their Calgary office. This role will involve designing and delivering training programs for early-career insurance professionals, fostering an inclusive learning environment, and facilitating workshops. The ideal candidate should have over 7 years of commercial insurance experience, bilingual proficiency, and strong organizational skills. This firm offers a hybrid work model and numerous benefits from day one.

Benefits

Competitive salary

Medical and dental coverage

Employee assistance program

Retirement and savings programs

Wellness allowance

Year-round social activities

Qualifications

• Minimum of 7 years of experience in commercial insurance, ideally in broking, underwriting, and/or claims.
• Strong understanding of Property, Casualty, and Automobile insurance.
• Bilingual with strong English and French communication skills.

Responsibilities

• Design and deliver engaging learning experiences for insurance professionals.
• Spearhead curriculum development for the Career Advancement Rotational Experience (CARE) program.
• Facilitate learning sessions and provide coaching to participants.

Skills

Commercial insurance experience

Bilingual (French and English)

Facilitation skills

Organizational skills

Microsoft Office proficiency

Education

7+ years in commercial insurance

Strong understanding of insurance types

Tools

Microsoft Teams

PowerPoint

Excel

SharePoint

Job description

We offer more than a job, we offer a career!

• We support our employees to shape their career by encouraging continuing education and investing in training and development.
• We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
• We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
• We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
• We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
• We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Program Manager, Learning and Development to join our team in Hamilton, Toronto, Montreal, Vancouver or Calgary office!

As a member of the Human Resources Learning & Development team, you will be responsible for building and delivering learning experiences that strengthen foundational insurance knowledge, broking skills, and professional capabilities of early-career insurance professionals across the organization. You will design, create, deliver, and execute our national commercial insurance-focused training programs. This position requires a combination of property & casualty insurance expertise, interpersonal skills, and a passion for continuous learning and coaching.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Program Manager, Learning and Development

Content and Experience Development

• Partner with the Vice-President, Learning & Development to design the format, flow, and learner experience for new modules and program components
• Develop learning modules, resources, and assignments for the Career Advancement Rotational Experience (CARE) program, aligned to defined learning objectives and participant needs
• Collaborate with BFL’s National Practice Leaders, internal subject matter experts, and insurer partners in the development of learning experiences
• Assemble and maintain a library of curriculum and content
• Ensure training programs and content comply with regulatory requirements in each province

Facilitation of Learning

• Deliver engaging virtual, in-person, and on-demand learning sessions across multiple regions and skill levels
• Facilitate small-group sessions for entry-level brokers, supporting skill development, confidence, and application of knowledge
• Coach participants through foundational commercial insurance concepts, broking practices, and professional skills
• Foster an inclusive and participatory learning environment that encourages engagement and results

Program Delivery and Execution

• Oversee the rollout of the CARE program during its rebuild and scaling phases to support the business with talent placement
• Coordinate logistics for learning sessions, including scheduling, materials, and basic LMS administration
• Maintain learning resources based on feedback and evolving business needs
• Build strong working relationships with participants, subject matter experts, HR partners, and regional teams to encourage a positive learning culture
• Communicate clearly and professionally with participants and leaders, addressing inquiries and concerns promptly

Assessment and Feedback

• Implement formative and summative assessments to evaluate learner progress and learning outcomes
• Provide timely constructive feedback to individuals and groups, recognizing achievements and identifying areas for improvement
• Gather participant insights and provide recommendations for program enhancements
• Monitor employee learning needs and external best practices to design new courses that address gaps in the curriculum
• Establish Key Performance Indicators (KPIs) and metrics to evaluate training effectiveness, learner progress, and business impact
• Monitor and adjust the learning approach based on assessment outcomes
• Engage in continuous professional development to stay current with learning methodologies and industry trends, adapting content as required

Our Ideal Candidate

• A minimum of seven (7) years of experience in commercial insurance, ideally in broking, underwriting, and/or claims providing a strong technical insurance foundation
• Strong understanding of Property, Casualty, and Automobile insurance is required.
• A minimum of two (2) years of experience onboarding staff into the commercial insurance industry.
• Bilingual with strong verbal and written communication skills in French and in English as the candidate will be required to interact in English with stakeholders (colleagues and clients) outside Quebec.
• Proficiency in Microsoft Office tools including Teams, PowerPoint, and Excel; experience with SharePoint and LMS platforms is an asset.
• Confident facilitator with the ability to engage small groups and clearly explain complex information.
• Ability to form strong relationships and work across functional teams.
• Knowledge and practical application of adult learning principles and instructional design are an asset.
• Excellent organizational and time management skills, with the ability to manage multiple priorities.
• Exceptional attention to detail and accuracy.
• Consistently demonstrates professional presence and poise within the BFL culture.
• Ability and willingness for some national travel.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.