Program and Resource Manager Social Services

Easter Seals Alberta; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A provincial not-for-profit organization is seeking a Program and Resource Manager to oversee family support programs in Calgary, Alberta. This role involves managing resources, collaborating with community partners, and ensuring program effectiveness. Candidates should possess a degree in Social Work, have at least 5 years of experience, and exhibit strong leadership skills. The position promotes inclusivity and community engagement while offering competitive benefits and opportunities for personal growth.

Benefits

Full Benefits

Employer Matched RRSP Plan

Fun, dynamic team culture

Opportunity for continual growth

Ability to enhance lives of others

Qualifications

• Minimum 5 years of related Social Work experience.
• Minimum of 3 years experience in a leadership role.
• Experience working with individuals with diverse ability levels.

Responsibilities

• Oversee and manage the Family Resource Center and support programs.
• Monitor program metrics and collaborate with the Director of Impact.
• Develop and implement processes to streamline workflow.

Skills

Strong leadership and organizational skills

Excellent communication and interpersonal skills

Experience working with diverse cultures

Knowledge of community resources

Proficiency with data management

Education

Degree or Diploma in Social Work

Job description

Are you passionate about working with Albertans with disabilities and supporting your local community? Do you have what it takes to champion our Vision to Inspire Potential, Build Community and Enrich Lives?

Easter Seals Alberta (ESA) is a provincial not-for-profit organization that has been in existence for over 70 years. Our mission is to provide services that foster inclusion, independence, and recreation for individuals with disabilities and medical conditions. We strive to ensure that the resources Albertans need for an independent and full life are available.

Easter Seals fosters a work environment that is inclusive as well as diverse, where our people can be themselves, every idea and perspective is valued to reflect the people we serve.

Responsibilities

• Embrace a culture of continuous learning and development to ensure all individuals, families, professionals, and the ESA team have access to the most current information and resources.
• Provide individuals, families, and professionals with family centered care through empathy, compassion, and understanding. Consistently ensuring a high degree of service and support.
• Communicate appropriately and effectively with all team members. Encourage, support, and empower all team members to be the best version of themselves.
• Respect and follow office procedures, policies, and protocol.
• Support diversity, equity, inclusion, and social justice practices and principles into the organization.
• The ability to adapt individual behaviour and go above and beyond to support emergent needs internally with colleagues and externally with families.
• Provide guidance, support, and mentorship to employees to ensure a high performing team.
• Foster a culture of empathy and respect within a team environment that promotes collaboration, inclusivity, and professional growth.
• Participate in the hiring process for any new team members, complete performance reviews, and training.
• Oversee and manage the Family Resource Center, Family Support, Guardianship and Trusteeship, and Accessibility Supports programs.
• Monitor program metrics and performance to assess its effectiveness and collaborate with Director of Impact to adjust as necessary to achieve program goals.
• Develop and implement processes to streamline workflow and optimize service delivery.
• Implement strategies to enhance the quality of service provided by the programs.
• Integrate an anti-oppression framework into all aspects of program management and service delivery.
• Address ableism, combat anti-racism, and dismantle barriers to ensure equitable access and support for all individuals and families.
• Ensure programs are effective and align with Easter Seals Alberta’s strategic plan.
• Cultivate and maintain partnerships with relevant organizations, agencies, and stakeholders.
• Collaborate with community partners to enhance program effectiveness, reach, and awareness.
• Conduct community presentations to raise awareness about the programs and services offered.
• Represent the organization at community events and forums.
• Attend interagency meetings to coordinate efforts and share best practices.
• Collaborate with other organizations and agencies to address common goals and challenges.
• Manage the program budget effectively, ensuring fiscal responsibility, and allocation of resources.
• Identify opportunities for cost savings and resource optimization.
• Prepare and submit monthly reports on program activities, outcomes, and challenges.
• Maintain accurate documentation of program-related data and statistics.
• Develop documentation for training materials and processes within the program.
• Develop training modules for team members to enhance their skills and knowledge.
• Provide ongoing training and professional development opportunities.

Required Qualifications

• A Degree or Diploma in Social Work is required
• Minimum 5 years of related Social Work experience
• Minimum of 3 years experience in a leadership role
• Experience with the PDD and FSCD services is an asset
• Experience working with individuals with diverse ability levels and needs based assessment is an asset.

Skills And Competencies

• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Experience working with diverse cultures and groups of people.
• Knowledge of community resources and program evaluation techniques.
• Ability to respond effectively to the needs of families and individuals we serve.
• Kind and compassionate, human centered approach.
• Proficiency with data management and reporting.

Position details

• The Program and Resource Manager, Social Services. position is 35 hours/week in-person and reports to the Director of Impact.
• Valid Driver’s license and access to a reliable vehicle is a requirement for this position.
• A clear Enhanced Police Information Check and vulnerable sector check are conditions of employment.

What We Have To Offer

• Full Benefits
• Employer Matched RRSP Plan
• Fun, dynamic team culture
• An opportunity for continual growth and learning
• Ability to enhance the lives of others