Product Owner Program Management Vice President

Citigroup Inc.; Mississauga; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading global financial institution in Mississauga is seeking a Product Owner for the Global Risk Review team. This role drives process optimization, acts as a critical liaison between stakeholders, and supports agile product development initiatives. The ideal candidate should have 6-10 years of relevant experience and strong analytical skills. Join us in enhancing efficiency and data strategies within a dynamic team.

Qualifications

• 6-10 years of experience in financial services or consulting.
• Hands-on experience in process/data optimization and agile development.
• Proven communication skills to engage with senior management.

Responsibilities

• Lead analysis of GRR operational processes for optimization.
• Understand and document complex business requirements.
• Act as a liaison between business and technical teams.

Skills

Process Reengineering

Agile Development

Data Flow Analysis

Workshop Facilitation

Education

Bachelor's/University degree

Master’s degree

Tools

MS Visio

JIRA

Confluence

MS Office365

Job description

Overview

Global Risk Review (GRR) provides independent, objective, reliable, valued and timely assurance to the Board, the Committees, the Citigroup Chief Risk Officer (Citigroup CRO), Citibank CRO, senior management and regulators over the effectiveness of credit risk management and collateral risk management, and the ability of the Business and independent Risk Management to identify, monitor and mitigate current and emerging risks across Citigroup and Citibank.

GRR Infrastructure and Strategic Projects (ISP) oversees the development of risk applications within GRR, as well as the identification and implementation of GRR’s strategic projects. These projects aim to achieve greater efficiency, reduce manual efforts and improve risk management.

This GRR ISP Product Owner role is critical in driving transformational change within GRR by optimizing complex business processes and data flows. The specialist will act as a key liaison, translating intricate business needs into actionable solutions and leading initiatives that enhance efficiency, accuracy, and insight generation.

Responsibilities

• Strategic Process & Data Optimization: Lead the analysis of current state GRR operational processes and data architectures to define optimized future states. Drive the implementation of innovative business and technical solutions, focusing on identifying inefficiencies, automating processes, and streamlining data to achieve significant improvements in risk performance monitoring and review.
• Requirements, Solution Definition & Documentation: Understand complex GRR business requirements, articulating them through detailed user stories, Business Requirement Documents (BRDs), and functional specifications. Perform comprehensive gap analyses to identify systemic inefficiencies and define innovative, workable solutions, often involving technology enhancements or new data platforms. Additionally, develop compelling investment theses for further process reengineering and data solution projects, emphasizing ROI from process improvements, and prepare comprehensive C-level ready pitch decks.
• Liaison & Stakeholder Management: Act as a critical liaison between GRR business stakeholders, Technology, and Data Science/Analytics teams. Lead and facilitate requirements elicitation sessions and workshops, employing techniques such as process mapping and data flow diagramming. Effectively influence and collaborate with diverse teams across the organization.
• Agile Development & Delivery: Act as a key contributor within agile scrum teams, acting as or supporting Product Owner in defining and prioritizing features related to process automation, data integration, and analytical tool development for GRR. Develop sophisticated process models, leveraging AI automation and data integration opportunities.
• Quality Assurance & Testing Leadership: Lead the development and execution of comprehensive User Acceptance Testing (UAT) strategies and plans for new and enhanced applications and data solutions, ensuring alignment with business requirements. This includes coordinating UAT cycles and associated demos, collecting issues and enhancement feedback from testers/users, managing defect resolution, driving sign-offs from business stakeholders, and ensuring seamless transition to production environments across multiple applications.
• Expert Consultation & Communication: Serve as a high-level expert on GRR process optimization, data strategy, and solution implementation for all organizational levels, including executive and senior management. Possess a strong analytical and systematic way of thinking, capable of translating complex challenges into clear, actionable requirements and explaining sophisticated technical and data concepts to non-technical risk professionals.
• Strategic Alignment: Define scope and objectives for complex GRR process reengineering and data initiatives, ensuring alignment with Citigroup's enterprise-wide risk management strategies and data governance frameworks. Drive and help execute GRR's strategic vision by recommending optimal emerging technologies, data platforms, and analytical tools.

Qualifications

• 6-10 years of experience at a top-tier financial institution, consulting firm or comparable role, with hands-on experience in strategic process & data optimization and agile application development.
• Process Reengineering (e.g., Lean, Six Sigma principles), Business Process Management, Data Flow Analysis, Workflow Automation principles, Requirements Engineering for complex data solutions, Gap Analysis, Root Cause Analysis, Product Management (with a focus on process/data products), and Workshop Facilitation.
• Advanced proficiency in MS Visio (or similar process modeling tools), JIRA, Confluence, and the MS Office365 suite.

Professional Skills

• Excellent written and verbal executive level communication skills to drive interactions with senior management, and Business, Technology & Data Science / Analytics stakeholders.
• Ability to influence and lead stakeholders across the organization at a senior level using sound judgment and successful execution, and understanding how to operate effectively across diverse functions.
• Ability to assess complex issues through root cause analysis and other analytical techniques; structure potential solutions; drive to resolution with senior stakeholders.
• Highly motivated with attention to detail, team oriented, and strong organizational skills.

Good to Have

• Expertise in Program and Project Management Life Cycle (Waterfall and Agile Methodologies), including UAT for data-driven solutions.
• Extensive experience within financial services, particularly in risk management or compliance. Familiarity with large-scale data platforms (e.g., Starburst, Snowflake), data warehousing concepts, ETL processes, and API integrations.
• Knowledge or experience with AI/ML concepts for process optimization or data anomaly detection, Python for data analysis, data visualization tools (e.g., Tableau, Power BI).

Education

• Bachelor’s/University degree; Master’s degree preferred.

Equality and Inclusion: Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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