Product Manager, Public Websites

0000055341 RBC Financial (Caribbean) Limited; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A global financial institution is seeking a candidate to oversee the strategy and performance of its public website. This role involves ensuring the site meets regulatory standards while enhancing user experience and engagement. Candidates should possess a university degree in a relevant field and have proven experience managing large scale websites. The position offers opportunities for innovative solutions and collaboration within a dynamic team.

Benefits

Comprehensive Total Rewards Program

Dynamic and collaborative work environment

Opportunity for professional growth

Qualifications

• Proven experience managing large scale websites.
• Excellent project management and stakeholder engagement skills.
• Solid written communication, facilitation and presentation skills.

Responsibilities

• Lead day-to-day management and optimization of the bank’s public website.
• Collaborate with marketing, IT, compliance and product teams to deliver content and functionality updates.
• Drive SEO, accessibility and user experience enhancements.

Skills

Business Case Design

Communication

Critical Thinking

Effectiveness Measurement

Financial Regulation

Interpersonal Relationship Management

Product Development Lifecycle

Results-Oriented

Education

University Degree in Marketing, Communications, Digital Media or related discipline

Tools

CMS platforms

SEO best practices

Web analytics

Job description

Overview

Application Deadline - October 1, 2025. This role can be located in the Caribbean Banking Market or in Canada where the successful candidate resides.

What is the opportunity? In this role you will be responsible for overseeing the strategy, performance and continuous improvement of our customer-facing website. You will play a critical role in ensuring our site delivers an exceptional digital experience, aligns with brand standards and meets regulatory requirements. The successful candidate will define and drive growth objectives for Public Website engagement, aligning with the product vision, strategy, and roadmap to enhance user experience and promote website adoption. By optimizing website usage as the first point of contact, the role helps streamline customer interactions, reducing demand on call centers and branches.

Responsibilities

• Lead day-to-day management and optimization of the bank’s public website.
• Collaborate with marketing, IT, compliance and product teams to deliver content and functionality updates.
• Drive SEO, accessibility and user experience enhancements.
• Monitor market trends and work closely with stakeholders through a well-established stakeholder engagement model.
• Monitor performance metrics and implement data driven improvements to positively impact client experience.
• Ensure website security, compliance, reliability and adherence to established standards.
• Lead engagements with external vendors, agencies and technology partners.
• Stay current on digital trends and recommend innovative solutions to enhance customer engagement.

Qualifications

• Must-have: University Degree in Marketing, Communications, Digital Media or related discipline or equivalent education / training in a related field.
• Proven experience managing large scale websites.
• Strong knowledge of CMS platforms, SEO best practices and web analytics.
• Excellent project management and stakeholder engagement skills.
• Solid written communication, facilitation and presentation skills.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Opportunity to Lead in a dynamically changing environment
• A comprehensive Total Rewards Program
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunity to do challenging work

Job Skills

Job Skills: Business Case Design, Communication, Critical Thinking, Effectiveness Measurement, Financial Regulation, Interpersonal Relationship Management, Product Development Lifecycle, Product Development Methodology, Product Services, Results-Oriented, Waterfall Model

Additional Job Details

• Address: 7-9 SAINT CLAIR AVENUE, 8 : PORT OF SPAIN
• City: Port Of Spain
• Country: Trinidad and Tobago
• Work hours / week: 37.5
• Employment Type: Full time
• Platform: PERSONAL & COMMERCIAL BANKING
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-09-19
• Application Deadline: 2025-10-02
• Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment: At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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