Product Implementation Specialist

ABC Fitness Solutions; Toronto; On-site; CAD 65,000 - 70,000; Full time

Job summary

A leading fitness software provider in Toronto is seeking a Product Implementation Specialist to manage software deployment and client relations. The ideal candidate will have solid project management experience and a background in client-facing roles. This position offers a flexible PTO policy and various employee benefits, including health coverage and discounts with partners.

Benefits

Flexible PTO policy

Parental & Pawternity Leave

Medical / Dental / Vision coverage

Discounts with partners

Calm App subscription

Qualifications

• 1-3 years of project management experience, preferably at a software company.
• 2-4 years of experience in a client facing role.
• Strong organization and time management skills.
• Ability to make decisions with a strategic focus.

Responsibilities

• Manage multiple projects simultaneously from kick-off through project completion.
• Participate in end-to-end implementation planning.
• Establish and maintain strong relationships with clients.
• Provide high touch client experience post upgrade.

Skills

Project management

Client-facing experience

Organization skills

Problem-solving skills

Communication skills

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Company : ABC Nova Scotia

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Overview

ABC Fitness Solutions is looking for a talented Product Implementation Specialist to join our growing team. This role is responsible for the planning, coordination, and deployment of software for ABC clients. The implementation specialist will work with clients, partners, and internal teams to drive strategic corporate initiatives and projects from initiation to closure. During the project life cycle, this position will serve as primary contact with the customer, communicating the balancing constraints of project scope, timelines, quality, risk evaluation, setting expectations and monitoring the client's assessment in relation to the software implementation.

Responsibilities

• Manage multiple projects simultaneously from kick-off through project completion. Define project schedules, objectives and coordinate resources as required.
• Participate in end-to-end implementation planning including project management, risk management, communication and change management.
• Establish and maintain strong relationships with clients. Manage expectations, ensuring that scope, timelines, roles and responsibilities are defined and maintained.
• Take ownership of assigned issues and work as the client's advocate to bring resolution in a timely manner.
• Ensure completion of deliverables, monitor and review project progress and timelines, adjust schedules and plans as needed, and identify and resolve issues to ensure project success.
• Identify client training needs, provide training resources, and facilitate live training sessions.
• Provide high touch client experience post upgrade, report and escalate post-upgrade issues and keep client updated on resolution if necessary.
• Proactively build effective and positive relationships with peers, leaders, and internal customers while demonstrating the ability to meet customer expectations and deadlines.
• Report weekly to management by reviewing project scope, identifying and communicating risks and change requests that can impact the project and devise contingency plans. Participate in project meetings and provide recommendations for solutions / mitigation, escalate and facilitate resolution as needed.
• Track milestones, manage task and project dependencies, monitor task progress, handoffs, and deliverable status through the project management tool.
• Gain proficiency and maintain working knowledge of ABC products and platforms.

Qualifications

• 1-3 years of project management experience, preferably at a software company
• 2-4 years of experience in a client facing role
• Bachelors Degree (preferred)
• Strong organization and time management skills and an ability to manage a broad range of activities simultaneously
• Ability to make decisions with a strategic focus as well as an operational, implementation, and detail-oriented perspective
• Ability to work cross-functionally on project and to resolve customer issues
• Critical thinking and problem solving skills
• Basic knowledge of Microsoft Word, Excel, Outlook
• Ability to make independent decisions
• Must be able to accurately and effectively communicate both verbally and in writing
• Flexibility in schedule, particularly on occasions of deadlines or escalated issues
• Demonstrate enthusiastic support of corporate mission, core values, and long-term objectives
• Willingness to travel out of state or country as business needs require

What's in it for you

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
• Discounts – access to discounts with our partners, such as Dell, Microsoft & many more
• Medical / Dental / Vision coverage
• EAP – we get you help when you need it. Period.
• Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
• And more – so many benefits we couldn’t even fit them all here

Note: Salary information is a general guideline for Canada and may differ by country. For this position, the pay range for Canada-based candidates is CAD 65,000 to 70,000 annually. Specific salary range and additional compensation details will be shared during the hiring process. Some roles may be eligible for bonuses or commissions.

We're committed to diversity and encourage you to apply, even if you don't demonstrate all listed skillsets.

ABC's Commitment

ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person's diversity. This is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at ABC.

About ABC

ABC Fitness is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in supporting clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes. Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably, offering a comprehensive SaaS club management solution. ABC Fitness is a Thoma Bravo portfolio company.

LI-REMOTE

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us