Product Advisor | Chinook Centre (November - January)

Rocky Mountain Soap Company; Calgary; On-site; CAD 60,000 - 80,000; Part time

Job summary

A retail company in natural products is seeking a Product Advisor in Calgary. This seasonal role involves providing exceptional customer service, maintaining store presentation, and engaging with team members to create a positive shopping experience. Applicants must enjoy working with natural products and have flexible availability, including evenings and weekends. Competitive pay and benefits are offered.

Benefits

Monthly retail bonus

Significant product discounts

Access to a dedicated coach

Participation in Culture Club activities

Qualifications

• Proven experience in retail customer service.
• Ability to work evenings, weekends, and holidays.
• Passion for natural products.

Responsibilities

• Provide outstanding customer service and support during sales.
• Maintain store presentation to brand standards.
• Gather customer feedback to improve service.

Skills

Extreme customer service

Team player

Knowledge of natural products

Flexible schedule

Job description

Who we are

At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. For 25 years we've been students of this glorious Earth—formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies. Like nature, we're growing. With 13 stores open in Western Canada, we're expanding nationwide—starting with two new locations in Ontario this year: Upper Canada Mall in Newmarket and Sherway Gardens in Etobicoke. Our new stores are designed to bring nature indoors, crafted from natural materials, guiding customers through immersive sensorial experiences anchored by our signature sink unique to each location. Growing our culture-focused team means finding those who share the belief that we are a part of the greater ecosystem, working together to make a positive impact in our communities and for the Earth. Are you a natural fit for the new world of Rocky?

The position

The Product Advisor is responsible for creating a memorable, authentic, and sudsy experience in our stores for all customers. Utilizing a wealth of natural product knowledge and experience, you will advise our customers on the journey towards a natural product, or a whole new lifestyle.

This is a seasonal position requiring a minimum availability of 15 hours per week, with a target start date at the beginning of November.

What you'll be doing

• Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations
• Encourage, support, and share knowledge with team members to cultivate team spirit
• Participate in the completion of in-store presentation to defined brand standards to create an optimal and consistent shopping experience
• Share customer feedback and observations with the Store Leader to foster continuous improvement
• Address customer concerns and complaints readily and with intent
• Strive to drive revenue and performance metrics including revenue, ATV, and conversion
• Report quality issues timely and ensure all products on the sales floor meet our brand standards for quality and presentation
• Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience

Does this sound like you?

• You have proven success in offering extreme customer service in a retail setting
• You are a team player and a kind person
• You have a love for natural products and a desire to share your passion with your team and your customers
• You have an ability and passion to have fun, laugh and promote kindness
• You have a fearlessness to 'give it a go'
• You have a flexible schedule and are available to work evenings, weekends, and holidays. This position requires a minimum availability of 15 hours per week, including at least two closing shifts per week and availability on two out of three weekend days (Friday, Saturday, Sunday)

What's in it for you?

• This position pays $15.00 - $17.00 per hour, based on experience, with the opportunity to earn a monthly retail bonus
• Significant product discounts
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in Culture Club organized activities

Application

• We are accepting applications for the Product Advisor position until a suitable candidate is found.
• Eligibility: Candidates must be legally authorized to work in Canada.
• Apply online or drop by our store with a resume, we would love to meet you!