Procurement Program Support Specialist

University of Toronto; Toronto; On-site; CAD 81,000 - 104,000; Full time

Job summary

A leading educational institution in Toronto seeks a Procurement Program Support Officer to enhance procurement processes and client services. The role involves managing vendor records, resolving discrepancies, and providing guidance to internal clients and vendors. Ideal candidates will have a Bachelor's Degree, three years of experience in procurement support, and strong communication skills. This full-time position offers competitive compensation and an inclusive work environment.

Qualifications

• Minimum three years’ experience providing procurement program support or related administrative support in a service-oriented environment.
• Demonstrated ability to exercise tact and diplomacy when dealing with sensitive information.
• Strong client service skills with experience supporting diverse stakeholders.

Responsibilities

• Acting as the first point of contact for vendors and client enquiries.
• Providing guidance, information, and support across procurement programs.
• Maintaining accurate records and resolving data discrepancies.

Skills

Problem-solving

Analytical skills

Customer service

Communication skills

Attention to detail

Education

Bachelor's Degree or equivalent

Tools

ServiceNow

Job description

Overview

Procurement Services (St. George) is responsible for procurement governance at the University of Toronto, setting the standards, policies, and processes that guide purchasing and procurement across all campuses. The Programs & Operations team supports university-wide processes such as P-Cards, the vendor master, and uSOURCE, while the Acquisitions & Sourcing team manages public procurement for the St. George campus. Working closely with other procurement professionals across the University, we provide a coordinated, transparent, and accountable approach that enables departments, researchers, and staff to procure effectively and responsibly, grounded in a culture of teamwork, collaboration, diversity, inclusion, and continuous improvement.

Your opportunity

As a Procurement Program Support Officer in Procurement Services (St. George), you will play a key role in advancing the University’s procurement programs and client services. In the short term, there will be a strong focus on vendor registry management and contributing to the implementation of the Procure-to-Pay (P2P) project, including maintaining accurate vendor records, payment registration records, resolving discrepancies, and ensuring data integrity. You will act as a first point of contact for internal clients and external vendors, fostering positive relationships and providing guidance on procurement processes and policies. Supporting programs such as the Purchasing Card (PCard) and Travel & Hospitality (T&H), you will interpret and apply procurement rules, ensure compliance with University requirements, and use platforms such as ServiceNow to resolve inquiries efficiently. Success in this position will draw on your strong customer service skills, attention to detail, and ability to analyze processes.

Your responsibilities

• Acting as the first point of contact for vendors, and client enquiries.
• Providing guidance, information, and support across procurement programs, including corporate procurement cards, vendor management, and related services.
• Maintaining accurate records, resolving data discrepancies, and ensuring overall data integrity.
• Supporting program delivery through systems such as ServiceNow.
• Creating, updating, and maintaining vendor records while resolving data discrepancies.
• Ensuring compliance with university procurement policies and procedures.
• Handling sensitive information, preparing reports, and recommending process improvements.
• Evaluating client satisfaction with programs and services, analyzing customer service procedures and making recommendations for improvements.

Qualifications

Essential Qualifications:

• Bachelor's Degree or equivalent combination of education and experience.
• Minimum three years’ experience providing procurement program support or related administrative support in a service-oriented environment.
• Strong problem-solving and analytical skills with attention to detail.
• Excellent oral and written communication skills, including the ability to deliver guidance and support.
• Demonstrated ability to exercise tact and diplomacy when dealing with sensitive information.
• Strong client service skills with experience supporting diverse stakeholders. Proficiency with data entry, vendor record management, and business systems used to support procurement programs.

To be successful in this role you will be

Closing Date: 09/22/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:

• USW Pay Band 12 -- $81,312. with an annual step progression to a maximum of $103,986. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
• Job Category: Finance/Budget/Planning/Audit
• Recruiter: Blythe Campbell

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [e-mail].