Post Office Manager

Shoppers Drug Mart; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A major retail pharmacy in Ottawa seeks a dedicated Retail Postal Services Lead to ensure exceptional customer service and assist in training staff. This role involves handling postal services, cash management, and leading the team to deliver on customer expectations. Candidates should have strong interpersonal skills, a background in retail, and an ability to manage time effectively. The position requires flexible shifts, including nights and weekends, and a commitment to exceptional service and adherence to store standards.

Benefits

Purchase discount program

Flexible schedules

Competitive pay

Online learning opportunities

Qualifications

• Experience with retail and cash handling.
• Superior interpersonal skills are required.
• Efficiency in time management is essential.
• Strong verbal and written communication skills are needed.
• Effective organization and planning skills are necessary.
• Commitment to providing exceptional customer service is expected.

Responsibilities

• Ensure exceptional customer service is consistently provided.
• Lead by example and demonstrate the company's core values.
• Train employees and provide ongoing coaching.
• Complete performance reviews for Post Office cashier staff.

Skills

Retail experience

Cash handling

Interpersonal skills

Time management

Verbal communication

Written communication

Organization

Customer service

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY

SDM EXPERIENCE REQUIRED , FRENCH REQUIRED

Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.

DUTIES & RESPONSIBILITIES

• Leads by example and ensures that Post Office staff demonstrate our CORE Values

• Interviews and recommends final candidates for hiring

• Ensures Post Office cashiers complies with all Store Standards

• Trains employees in job functions and provides on-going coaching and instructions

• Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM

CUSTOMER SERVICE

• Ensures exceptional customer service is provided beyond expectation

• Ensures employees present proper image to the public in accordance with Uniform Policy

LOSS PREVENTION

• Ensures all loss prevention systems and procedures are performed according to Standards

• Ensures procedures regarding parcel checks are adhered to

QUALIFICATIONS

• Planning, Judgement and Decision Making

• Independent thinking and decision making when dealing with issues related to customer’s requests

• Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions

• This position requires the ability to act upon tasks and goals outlined by management

EXPERIENCE

• Experience with retail and cash handling

• Superior interpersonal skills

• Efficient time management ability

• Strong verbal and written communication skills

• Effective organization and planning skills

• Commitment to providing exceptional customer service

WORKING CONDITIONS

• Ability to work flexible shifts which may include nights and weekends

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.