IT Support Technician

City of Chilliwack; Chilliwack; On-site; CAD 30,000 - 60,000; Full time

Job summary

A municipal government in Chilliwack is seeking a full-time IT Support Technician for their Police Services. The candidate will ensure efficient IT operation, assist in hardware lifecycle management, and support software installation. A two-year diploma in information systems and four years of related experience are required. This position offers $45.97 per hour and requires effective communication and technical troubleshooting skills.

Qualifications

• Minimum of four years related experience or acceptable combination of training and experience.

Responsibilities

• Assist management in IT Services at Police Services Buildings.
• Ensure safety and security of confidential materials.
• Manage lifecycle of PCs and configure phone systems.
• Procure and install hardware and software.

Skills

Ability to maintain security clearance

Knowledge of computer software and hardware

Effective communication skills

Problem-solving skills for software and hardware

Installation and troubleshooting of systems

Politeness and courtesy in public interactions

Establishing effective working relationships

Education

Two-year diploma in information systems or related discipline

Job description

Overview

Posting #: 2026-07  Title: Police Services - IT Support Technician (Full Time)

Department: Information Technology

Duties and Responsibilities

The incumbent in this class assists management in achieving efficient operation of IT Services at the Police Services Buildings through reliable performance in the development and preparation of computer programs and related functions, observing and complying with both RCMP and Municipal policies, and ensuring the safety and security of confidential material/matters pertaining to the Department's operation.

The incumbent in this class will assist in the management and operational excellence of the detachment's IT environment and staff.

A core component of the position involves assisting in the lifecycle management of PCs, secure disposal through hardware recycling, and meticulous erasure of disk drives. The incumbent will assist in configuring and maintaining all phone, voicemail, and paging systems.

Duties include assisting in procuring and installing all hardware and software, including copiers, printers, fax machines, PCs, laptops, and various specialized software and licenses.

Education and Experience

Two-year diploma in information systems or related discipline from a recognized post-secondary institute, plus a minimum of four years related experience - OR- an acceptable combination of training and experience.

Skills

• Ability to qualify for, and maintain, the required security clearance for the position. Failure on the part of the employee to satisfy this requirement will necessitate the removal of that employee from this position;
• Must have a thorough knowledge and understanding of the operation of computer software, hardware and networks and their relationship to the customers/users;
• Able to communicate effectively, both in oral and written format and able to prepare technical and non-technical reports;
• Able to investigate and resolve software and hardware problems in a timely fashion;
• Must be able to install, maintain and troubleshoot hardware and software systems, including but not limited to, desktop & server hardware, printers, mobile computing devices including smartphones and mobile computers in vehicles;
• Able to be polite, tactful and courteous in dealing with the public;
• Able to establish and maintain an effective working relationship with department officials and other members of staff;

Salary and Closing

Salary: $45.97 per hour (2025 rate)

Closing: 2026-02-16 04:30 PM

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