Pet Care Experience Lead — Retail Supervisor

PetSmart Store Support Group, Inc.; Owen Sound; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading pet retailer in Owen Sound is seeking a Retail Customer Service Supervisor to enhance the pet parent experience. This role includes managing customer interactions, leading associates, and ensuring store compliance with policies. Candidates should have over 2 years of retail experience and strong leadership skills. The position requires a flexible schedule and is committed to providing a safe environment for both pets and staff. This opportunity includes competitive benefits and a chance to grow within the company.

Benefits

Health & Wellness Benefits

Paid Time off

Associate discounts

Tuition Assistance

Career pathing

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability required, flexibility in schedule.
• Proficiency in computer applications.
• Strong written and verbal communication skills.

Responsibilities

• Provide exceptional pet parent service.
• Train, mentor, and coach associates.
• Address pet parent concerns.
• Ensure store cleanliness and safety.
• Assist with operational tasks and events.

Skills

Customer service

Leadership

Organizational skills

Communication skills

Problem solving

Tools

Computer applications

Job description

A leading pet retailer in Owen Sound is seeking a Retail Customer Service Supervisor to enhance the pet parent experience. This role includes managing customer interactions, leading associates, and ensuring store compliance with policies. Candidates should have over 2 years of retail experience and strong leadership skills. The position requires a flexible schedule and is committed to providing a safe environment for both pets and staff. This opportunity includes competitive benefits and a chance to grow within the company.