Personal Support Worker (2025-523-CC)

WoodGreen Community Services; Toronto; On-site; CAD 35,000 - 37,000; Full time

Job summary

A community service organization in Toronto seeks a Personal Support Worker for a permanent, full-time role. The candidate will provide client-centered and culturally competent care to seniors, assisting with daily activities and monitoring health changes. Strong communication and teamwork skills are essential. This position involves a 35 hour work week, with some evening and weekend shifts. A Personal Support Worker Certification is required, and preferred candidates will have a commitment to quality care and flexibility in responding to client needs.

Benefits

Commitment to diversity and inclusion

Professional development opportunities

Qualifications

• Experience providing personal care to frail seniors or disabled adults.
• Commitment to client-centered, culturally competent service.
• Knowledge of gerontology issues and health care systems.

Responsibilities

• Deliver culturally competent personal care to clients.
• Assist with activities of daily living including feeding and bathing.
• Monitor and document changes in client health.

Skills

Client-centered care

Cultural competence

Communication skills

Education

Personal Support Worker Certification

Tools

Health documentation software

Job description

Work Setting: Exclusively Onsite – 540 Cedarvale Ave, Toronto, ON

Salary: External Rate: B7 – $35,928.38 | Internal Rate: B8 – $36,661.62

Application Deadline: December 22, 2025 by 11:59 pm

Competition # 2025-523-CC

Personal Support Worker (2025-523-CC)

Employment Type: Permanent Full Time, Bargaining Unit

Work Hours: 35 hours/week (M-F 12pm-8pm)

Who We Are

WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity. Visit www.woodgreen.org to learn more about who we are and to review our Equity Statement. We are committed to building an inclusive, diverse workforce representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.

Program Overview – Cedarvale Housing Support, Community Care

(540 Cedarvale Avenue, Toronto, ON) The Cedarvale House Supportive housing program provides housing for seniors who have experienced homelessness and may be living with mental health and/or substance use challenges. The program provides onsite psychosocial, primary care supports and services including intensive case management; harm reduction and addiction support; therapeutic and supportive counselling; 24‑hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow‑up support.

What You Will Do

• Deliver client‑centered, culturally competent personal care that promotes dignity and independence.
• Assist with activities of daily living (ADLs) such as feeding, transfers, bathing, skin care, oral hygiene, toileting, and continence care.
• Support instrumental activities of daily living (iADLs) including light housekeeping, laundry, meal preparation, and bulk shopping.
• Provide medication assistance or reminders in line with policy.
• Perform delegated tasks (controlled and non‑controlled acts) as taught by a Regulated Health Professional and in accordance with policies.
• Observe and document changes in clients’ physical, mental, or cognitive health and report unsafe conditions promptly.
• Maintain accurate progress notes and communication logs in client files and management software.
• Communicate and collaborate with caregivers and stakeholders to ensure preferred approaches to care.
• Respond appropriately to changes in behaviour and elevate to management when needed; work with interdisciplinary teams to support clients.
• Apply proper food handling, infection prevention, and personal protective equipment practices.
• Monitor program supplies and report shortages to the Manager.
• Respond appropriately to emergencies following established protocols.
• Participate in supervision, training, and team meetings; seek clarification on policies or incidents when required.
• Foster teamwork and uphold anti‑racism and community development principles within the program.
• Maintain ongoing education and training as directed; represent the unit on internal committees when assigned.
• Due to WoodGreen's multi‑site locations, we reserve the right to relocate the incumbent to another site, in the same position performing the same duties, as may be dictated by program needs. Reasonable notice of such site relocation will be given.

Working Conditions

• This position includes some evening, and weekend shifts each month.
• Work environment may involve exposure to second‑hand smoke, odors, pests, and situations where clients use substances or experience incontinence.
• Clients may express distress through language or behavior, including swearing.
• Ability to lift up to 40 lbs is required.

What You Bring to the Team

• PSW Certification (required).
• Commitment to a client‑centered, culturally competent approach that ensures high‑quality personal care.
• Strong understanding of supporting clients with activities of daily living (ADLs) and instrumental activities of daily living (iADLs).
• Knowledge of behavioral management techniques and strategies for responsive care.
• Familiarity with gerontology issues, as well as health care and social service systems.

What Will Set You Apart

• Strong communication skills—verbal, written, listening, and reporting.
• Ability to work effectively as part of a collaborative team.
• Flexibility and sound judgment in assessing and responding to client needs.
• Knowledge of behavioral management techniques and approaches.
• Understanding of gerontology issues, health care, and social service systems.
• Food safety handling skills (Food Handling Certificate is an asset).
• Commitment to maintaining personal and program environment hygiene.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier‑free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [e-mail] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

This public job posting uses AI‑powered tools to screen, assess, or select applicants.

Are you currently employed by WoodGreen Community Services? *

Are you legally entitled to work in Canada? *

Do you have a Personal Support Worker Certificate and NACC Certificate (if applicable)? *

Do you have experience providing personal care to frail seniors and/or disabled adults? *

Do you have a Food Handling Certificate? *