Patient Services Specialist

FYidoctors Careers; Peace River; On-site; CAD 146,000 - 166,000; Full time

Job summary

A healthcare institution is seeking a Vice President, Patient Care Services & Chief Nursing Officer to lead and manage patient-centred care. The role involves overseeing various nursing departments and directing overall strategy. The ideal candidate should have significant leadership experience in healthcare, particularly in implementing change within acute settings. This position offers a competitive salary and substantial professional support, including relocation assistance and comprehensive benefits.

Benefits

Five weeks paid vacation

Relocation and accommodation packages

Healthcare of Ontario Pension Plan

Life insurance and disability coverage

Extended health benefits

Onsite gym and wellness initiatives

Qualifications

• Post‑secondary degree in a health profession or health administration.
• Member in good standing with the College of Nurses of Ontario preferred.
• Minimum 10 years of recent clinical experience and 5 years of administrative leadership.

Responsibilities

• Oversee delivery of patient-centred care across nursing departments.
• Guide internal reorganization efforts and support external recruitment.
• Advise senior leadership on nursing clinical and professional practice issues.

Skills

Leadership

Change management

Patient-centred care

Collaboration

Problem-solving

Education

Post-secondary degree in a health profession

Tools

Microsoft Suites

Job description

Vice President, Patient Care Services & Chief Nursing Officer (CNO) (Full-time Permanent)

Kenora, Ontario – Lake of the Woods District Hospital

Posted today

Job Description

Permanent (Full‑time, 1.00 FTE)

Competition Number: 2025-NON-054

Hours: Monday to Friday day shift, with the ability to work flexible hours

Classification: VPPC   Department: Administration

Annual Salary: $146,479.23 to $165,458.51

Closing Date: Friday, January 9, 2026

The Lake of the Woods District Hospital is seeking a strong and proactive leader to serve as the Interim Vice President, Patient Care Services & Chief Nursing Officer (CNO). Reporting to the President and CEO, the successful incumbent will hold direct responsibility and accountability for the overall leadership, strategic direction, and management of the delivery of patient‑centred care across the assigned programs at LWDH temporarily. This role oversees all nursing departments including Rehabilitation, Pharmacy and the full scope of the Mental Health & Addictions portfolio.

This interim position is vital in supporting the implementation of the Hospital’s Clinical Management Study recommendations, which focus on optimizing organizational structure to strengthen patient care leadership. Key priorities in this role will be to guide internal reorganization efforts, support potential external recruitment, and play a key role in fostering stability within both the Clinical Services Program.

Providing central professional leadership to all nursing professional staff, the successful individual will create and inform on key areas including the nursing practice vision, strategy, and direction. As a key team member on the executive team, the incumbent will advise senior leadership and the board of directors on a wide range of nursing clinical and professional practice issues and initiatives.

The incumbent will bring to this role a high level of professionalism, composure, diplomacy, and flexibility, and will operate effectively in a dynamic and fast‑paced environment. It also requires significant experience with change management and advancing the provision of clinical services in an acute hospital setting. Visionary, strategic thinker and planner, willing to challenge the status quo to innovate patient care processes and services.

Why Work with LWDH?

• Flexibility to negotiate work/life balance arrangements
• Five (5) weeks paid vacation pro‑rated
• Five (5) discretionary days per year
• Relocation and accommodation packages and support
• Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes inflation protections, survivor benefits, buyback options, and early retirement
• Desjardin Group Life Insurance coverage that includes life insurance, accidental death and dismemberment coverage, and short/long‑term disability coverage
• Green Shield Canada extended health benefits for single and family including dental/orthodontic services, prescription, health services, vision, hospital accommodation, etc.
• Access to staff physiotherapy, onsite gym, Employee Assistance Program, staff wellness initiatives, and much more!

Qualifications

• Post‑secondary degree in a health profession, health administration or related field
• Member in good standing with the College of Nurses of Ontario and the RNAO preferred
• Evidence of progressive health care leadership experience with a demonstrated collaborative, team‑based approach
• Minimum 10 years of recent clinical and professional practice combined with a minimum of five (5) years of progressive administrative leadership positions
• Extensive experience in change management and in advancing clinical services within an acute hospital setting
• Self‑directed, initiative‑taking leader with ability to solve complex problems and lead innovative solutions for best care
• Knowledge and expertise on a broad range of challenges regarding nursing (such as best practices; models of care; patient safety; process improvement and returning time to care)
• Excellent knowledge and application of Patient Family‑Centred Care principles and practices
• Strong emotional intelligence and ability to self‑manage
• Proficiency in various software applications, specifically Microsoft Suites
• Exceptional interpersonal and public relations skills
• Effective time management and organizational skills
• Demonstrated commitment to ongoing continuing education and professional development
• Demonstrated reliable attendance record

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted. Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.

Please prepare your application in accordance with the qualifications posted in the job advertisement. LWDH is a proud and active partner in the All Nations Health Partners Ontario Health Team, working collaboratively towards the development of a seamless, patient‑centred healthcare system. Applications will be screened based on the posted qualifications.

LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.

We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation.

LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self‑declare at the time of application. For more information, to request an accommodation, or to report a frequently publicly posted advertised job posting, please contact the HumanResources Department at ext. 2393.

Home Care Specialist (Permanent Full‑Time)

Posted 10 days ago

VHA Home HealthCare (VHA) is one of the largest not‑for‑profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do.

Pay Range: Commensurate with Experience

The Home Care Specialist will provide care coordination, case management, and system navigation services to clients enrolled in the Hospital to Home and OHT‑led programs/projects and other integrated care programs. This role plays a key part in supporting clients through their transition from hospital to home and continues to provide case management throughout their participation in the program. Acting as a liaison between home care clients, hospital partners, primary care and community care teams, the Home Care Specialist ensures continuity of care and alignment with program objectives. The position also fosters strong collaboration with program funders to enable smooth, client‑centred transitions, while contributing to quality improvement efforts aimed at optimizing patient flow, care coordination, and service delivery within the programs.

If you’re a Registered Nurse (RN) with CNO, this opportunity is for you!

Key Areas of Accountability

• Coordinates services within the client’s home, community, delivery and pick up of medical equipment and supplies as needed based on program‑specific workflows
• Conducts occasional hospital visits to support hospital discharge planning or participate in case conferences for complex cases
• Conducts home visits with the client following program‑specific timelines to complete comprehensive assessments in partnership with the program funder, client and family to inform the development client goals within the program and an individualized client care plan
• Arranges and adjusts home care services according to the care plan and in alignment with services contained within the program bundle
• Monitors appropriate service allocation and bundle management
• Attends program huddles with internal teams, hospital partners and/or program funders
• Arranges appointments and liaises with the client’s primary care provider within set program specific timelines, supports the client to connect with primary care when required
• Completes documentation after encounters with clients and their care team and communicates any risk‑related events to the VHA team in a timely manner
• Completes referrals to appropriate community services when needed and facilitates a seamless and supporting transition to these services
• Provides direct care to the client and trains staff on delegated acts as required
• Monitors program metrics and participates in program evaluation and process improvement

Key Skills, Experience and Behaviours Required

• Undergraduate degree in Nursing (RN Required)
• 5+ years of experience in home and community health or a related field
• Member, in good standing with College of Nurses of Ontario
• Knowledge of the health care delivery system including hospital discharge planning, home and community care, and support services
• Excellent skills in case management, coordinating care within interdisciplinary teams, interRAI assessments and navigation of community services
• Excellent assessment and decision‑making skills
• Passion for excellent customer service and customer experience
• Effective time management skills, with the ability to work independently and co‑operatively in a busy multidisciplinary environment in various settings (e.g. at the hospital, in the office, in the community)
• Proficient skills in Microsoft Office (Word, Excel, PPT) and comfort with learning/working with new and emerging technologies (e.g. EHR systems, reporting systems)
• Intersectoral experience and excellent relationship building skills and dispute resolution
• Must be available for on‑call support
• A valid driver’s license and access to a reliable vehicle

What Makes VHA’s Compensation Unique?

• Benefits and pension plan for permanent eligible employees
• Compensation for education and professional development
• VHA is a leading learning organization, so we can provide you with comprehensive orientation and training at the start and throughout your career
• Mentorship and peer support
• Career development opportunities
• Employee and family assistance program
• Wellness resources
• Perks & discounts
• Staff & service provider events

Accommodation and VHA’s Commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.